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Route Sales Representative 4/10 Hourly

4 months ago

Quebec City, Canada Alsco Full time

Classification:
Exempt for Base plus Commission routes, Non-Exempt for hourly routes.

Job Summary:
The Route Sales Representative meets our customers needs through up-selling/cross-selling and provides superior customer service through proactively managing all route responsibilities. Performs other duties as required. Reports to the District Manager.

Essential Functions:

- Solicit new customers, up-sell/cross-sell/sample all lines of service or product and ensure a profitable product mix.
- Actively participate in promotions and contests, training and audits.
- Follow company policies and procedures regarding installation of new customers, managing customer needs and all aspects of service. Performance goals must be met on a regular basis.
- Ensure customer loyalty, retention and provide outstanding customer service. Build relationships, communicate openly, educate customers, manage customer needs and proactively resolve concerns in cooperation with supervision.
- Safely operate a delivery vehicle on each trip, following all applicable laws and company policy. Maintain vehicle cleanliness and perform regular vehicle inspections.
- Handle and process customer payments. Keep route paperwork current.
- Ensure timely and correct deliveries of complete têxtile loads, pick up soiled têxtiles and maintain proper inventories in accounts. Service items such as facility maintenance products.
- Monitor and report competitive activity. Keep service agreements current and renewed.
- Return from route and off load soiled têxtiles in the receiving area of facility.
- Accurately prepare route paperwork and follow check-in procedures.
- Follow written and verbal instructions and perform other tasks as directed by supervision.

Additional Functions:

- May work with and support other service personnel as required by supervision.

Qualifications:

- Have and maintain a valid drivers license, CDL when applicable.
- Have and maintain a driving record free of chargeable accidents, speeding or safety violations.
- Demonstrate excellent skills in the operation of vehicles and have a verifiable minimum one year experience of safe and successful driving.
- Demonstrate excellent skills in customer service and route sales.
- Excellent verbal and written communication skills in English, ability to comprehend and follow direction, as well as good time management skills and team player.
- Recognize colors, sizes and types of product and count, add and subtract accurately.

**Education**:

- High School graduation or similar experience.

Travel Requirements:

- Daily, by delivery vehicle within a route.

Typical Environmental Conditions:

- Operating vehicles on public roads, in and out of customer locations, loading areas of a typical industrial laundry facility, Service Center or depot.
- Indoor and outdoor areas of a typical industrial facility.

Typical Physical Activity:

- Physical Demands - sitting, grasping, driving, stooping, climbing stairs, moving carts up to 500 lbs, lifting up to 75 lbs, standing, walking, writing, speaking, hearing.

Revised: 06/20/2019

**Représentant commercial sur la route**

Classification:
Exemption pour la base plus les itinéraires à commission, non exempté pour les itinéraires à taux horaire.

Résumé des fonctions:
Le représentant commercial sur la route répond aux besoins de nos clients grâce à la vente d’articles connexes et de ventes croisées, et offre un service à la clientèle supérieur en gérant de façon proactive toutes les responsabilités liées aux itinéraires. Effectue d’autres tâches comme requis. Relève du directeur de district.

Fonctions principales:

- Sollicite de nouveaux clients, vend des articles de qualité supérieure ou effectue des ventes croisées, offre des échantillons de toutes les gammes de services ou de produits et assure la rentabilité de la gamme de produits.
- Participe activement aux promotions, aux concours, aux formations et aux audits.
- Suit les politiques et procédures de l’entreprise concernant l’implantation des nouveaux clients, la gestion des besoins des clients et tous les aspects du service. Les objectifs de rendement doivent être atteints sur une base régulière.
- Assure la fidélité de la clientèle, la rétention et fournit un service à la clientèle exceptionnel. Établi des relations, communique ouvertement, éduque les clients, gère les besoins des clients et résoud les problèmes de façon proactive en collaboration avec la supervision.
- Conduit un véhicule de livraison de façon sécuritaire, en respectant toutes les lois et les politiques de l’entreprise applicables. Garde le véhicule propre et effectuer de façon régulière des inspections de celui-ci.
- Traite les paiements des clients. Garde les documents de l’itinéraire à jour.
- Assure la livraison rapide et adéquate des charges têxtiles complètes, ramasse les têxtiles souillés et maintient les stocks appropriés dans les comptes. Les