Director, Product Enablement

6 days ago

Etobicoke, Canada ADP Full time

**ADP is hiring a Director, Product Enablement***
- Are you looking to grow your career in an agile, dynamic environment with plenty of opportunities to progress?
- Do you want to continuously learn through ongoing training, development, and mentorship opportunities?
- Are you looking to be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights?

Well, this may be the role for you. Ready to make your mark?

Reporting to the Sr. Director Business Enablement, the **Director, Product Enablement**, is a key player in leading ADP’s Business Transformation, with accountability for setting and delivering on a Product Enablement strategy within ADP Canada. You will work with cross-functional teams driving the operational process changes that will ensure product investments are successful in the hands of our clients and associates.

Your primary stakeholders along with Canada’s senior Sales leaders will be our Segment General Managers (Small Business Services and/or Major & National Account Services)

The Product Enablement Director should be opinionated on business priorities and users concerns while driving changes within the organization. This position requires a deep understanding in product management, operations, change management and a solid track of record of executing an operational vision.

**What you’ll do**:_Responsibilities_

**What you can expect on a typical day**:

- Partners with key stakeholders including, Segment GMs, Sales, Product and Technology to provide Canada business input to the strategy and roadmap on general availability of products and services.
- Effectively advocates for ADP Canada business needs and requirements with all relevant internal and external stakeholders.
- Leads the successful delivery of all activities relating to the product release cycle, including pilot, implementation planning and the roll out of products/projects to the field.
- Monitors all initiatives to ensure processes are being followed and goals achieved, including completing milestones on time and within budget. Foster operational excellence in team velocity and delivery. Track milestones and tasks with assigned teams, provide timely status reports; introduce mitigation tactics to minimize project delivery risks.
- Ensures that stakeholder feedback in Product Roadmaps is captured and considered proactively on an ongoing basis.
- Ensure product deliveries are effectively communicated and enabled across all functional teams. Implement Standard Operating Procedures (SOPs) to drive the supporting functions of Product.
- Communicate timelines and approval framework for cross team understanding, facilitate team discussions and resolve conflict. Manage multiple complex projects simultaneously based on emerging needs of the Product organization and the teams we partner with most, collecting input from key stakeholders and ensuring alignment across development teams on goals, plans, and deliverables.
- Digital Enablement - Identify opportunities to advance client and associate shift to digital platforms and experiences by leveraging digital contact channels and emerging technologies. Enable digital adoption tools which empower clients to self-serve.
- Leads the tracking, monitoring and communication of product release related issues, including problem log prioritization, deviations in release scope, change management.
- Provides leadership and direction to a diverse team of program managers/leaders.
- Collaborates with peers to define measurable department and individual goals and objectives and communicates these to associates through department meetings and performance planning.
- Collaborates across the organization to ensure strong coordination and alignment of product roadmap to ensure organizational readiness.
- Primary liaison between Global Product Technology and Business Units.
- Prepares and presents oral and/or written presentations of project status during the product life cycle.
- Communicates strategic importance of a project(s) internally and externally to gain support (funding and buy-in) to ensure success of initiatives and investments.
- Build and lead a diverse team of associates all collaborating and working together, setting and managing objectives to execute on strategies to deliver business results.
- Develops leaders within the organization by providing developmental assignments, coaching, timely feedback, and guidance. Rewards results and behaviours that support the mission, vision, and values of ADP. Develops success and drives ADP Employee Value Proposition throughout the organization.

**TO SUCCEED IN THIS ROLE**:_Requirements _
- Minimum 8 years of experience leading others in the product management.
- HCM Experience an asset.
- Strong MS Office Skills (PowerPoint/Excel) required.
- Program management expertise.
- Superior verbal and written communication skills.
- Superior Presentation skills.
- Ability to col

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