Receptionist

4 months ago

Moncton, Canada Elmwood Design Centre Full time

**Competition #40**

**Location**:
This full-time position is based at **Elmwood Design Centre **at 21 Granite Drive, Unit 3, Moncton, New Brunswick.

The Receptionist is the first point of contact for clients and are responsible for creating a warm, inviting, and friendly introduction to the Elmwood Design Centre. Our receptionist will greet and educate clients on all the services we offer. They are also responsible for handling reception of guests and administration duties, scheduling, and rescheduling appointments, and handling basic inquiries. They will work with the Design Consultants to ensure we deliver an elevated customer experience.

**Responsibilities**:

- Ensures effective communication between clients, Design Consultants and Account Managers.
- Excellent at data entry, order processing and invoicing.
- Applies discretion with confidential data.
- Reviews purchase orders before submitting, ensuring information is accurate and submits supporting paperwork.
- Drives the administrative and support functions in the showroom.
- Demonstrates effective time management and can meet tight deadlines with project deliverables.
- Effective at schedule management and can maximize opportunities, such as filling gaps in the schedule and getting new clients scheduled in a timely manner.
- Possess strong interpersonal skills, professionalism, tact and a positive, solutions-based attitude.
- Excellent at relaying plans, instructions and information to all necessary parties.
- Willingness to efficiently handle administrative tasks while simultaneously balancing customer interaction.
- Contributes to the success of the Store by helping their team members, and learning new skills.
- Able to manage samples, and ensures the overall cleanliness of the showroom.
- Highly organized and detail oriented, with strong follow-up skills.
- Can receive all incoming packages, mail, and additional deliveries.
- Can schedule deliveries as needed.
- Can manage the stock of supplies in the showroom; beverages, cleaning supplies, office supplies, etc.
- Has a sense of personal style and a polished appearance.
- Additional duties as required.

**Skills and Qualifications**:

- A minimum of 3 years industry experience in a similar role in a customer service-related field. Experience in a luxury environment is considered an asset.
- High School graduation or equivalent
- Ability to work autonomously when required.
- Must be available to work some Saturdays, as required.
- Experience working with a CRM considered an asset.
- Problem solver who enjoys working in team environment
- Excellent communication and interpersonal skills
- Organized, can manage multiple projects and meet deadlines
- Experience in customer service is required
- Knowledge of the building materials industry is a definite asset
- Knowledge in Microsoft Office Suite skills with emphasis on Outlook and Excel and willingness to learn new software program.
- Ability to work co-operatively in a fast-paced team environment.
- Bilingualism (French and English) is an asset.

**Working relationships**
- Reports directly to the Sales Manager, Lumber and Building Materials.

**About the Elmwood Design Centre**

The Elmwood Design Centre is a beautiful, modern, experienced-based showroom located in Moncton, New Brunswick. We showcase a wide variety of materials, colours, styles and finishes to help you create a home that fits your needs. We offer a streamlined customization process where clients can browse elements for the interior and exterior of their home.

We believe our ability to be innovative and curate products and services to our clientele lays a strong foundation for future growth and success. The Elmwood Design Centre is a part of The Elmwood Group, and this gives us access to the solid, dependable Home Hardware supply chain. This, along with a hand-picked selection of coveted brands, allows us to provide a meaningful solution of quality, value, and amazing design to our clients.

The Elmwood Design Centre believes its people and the service they provide are its greatest assets. We are looking for people who work hard, have fun, and dream big. Those who are creative, driven and take initiative. They live and promote our values: Integrity, Accountability, Adaptability, Teamwork and Empowerment.

**The Company**

The Elmwood Group has been proudly serving Southeast New Brunswick for over 45+ years with 8 retail locations offering unrivaled expert advice, product selection & support.
- 5 Home Hardware Building Centre locations: Elmwood, Dieppe, Magnetic Hill, Downey, Tediche
- 1 Home Building Centre - Grande-Digue
- Home Furniture & Lightning showroom boutique
- Elmwood Design Centre
- Elmwood Manufacturing (Interior doors & finishes)

Our vision & mission is to continuously grow by being the highest value provider to our clients by providing solutions through an outstanding customer experience.

Our values are integrity, teamwork, accountability, adaptability, and empow

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