Ebs Support Analyst

6 months ago

Toronto, Canada Freedom Mobile Full time

A little about us
At Freedom, we’re proud to be leaders in a movement that brings affordable wireless services to Canadians - we’re always on the lookout for go-getters that are committed to disrupting the status quo.

Does that sound like you? We’d love to meet you.
The role
We’re currently seeking an ERP Support Analyst to join the Wireless ERP Team at Shaw. It’s a hands-on senior techno functional role for someone with strong EBS R12 Technical and Functional skills and experience. This is a key position with excellent growth opportunities.
A typical day
- Develop / customize reports (RDF, XML etc) and interfaces to and from Oracle EBS
- Develop solution for requirements evolved from Business
- Writing SQL / PL SQL Queries to extract information from EBS
- Support for month end closing
- Good knowledge of AME, Workflow customization, ISG and Alerts.
- Ability to define functional requirements and translation business requirements to EBS functional configurations
- Ability to Customize workflows and support existing interfaces
- Supporting EBS R12 modules including GL, AP, AR, CM, FA, INV, PO, OM, Internet Expense Modules
- Ability to be client-facing and work effectively with a project team consisting of both internal and external resources
- Ability to effectively communicate Business users
- The individual will handle support requests, take care of basic to medium complexity functional / technical issues independently, manage service requests with Oracle Support.
- Monitor critical or recurring problems that have a significant impact and ensure full and final resolution of these problems.
- Analyze user needs and propose solutions tailored to the needs.
- Support the user when performing acceptance testing and track problems encountered during acceptance testing
- Perform post-implementation support
- Supporting Oracle Financials and Supply chain and other Modules and analyzing different requirements with their impact
- Design and build new interfaces, Trouble shoot existing Integrations. Routines, procedures.
- Take on various other duties as required.

Your skills/experience
- At least 2 full life cycle implementation experience to know the complete flow of Oracle Application and Oracle Cloud
- Minimum Education should be bachelor’s in computer sciences.
- Technical Knowledge of Oracle On premises such as Oracle Inventory, Oracle Order Management, Oracle Purchasing, Oracle i-procurement, Oracle Financials, Planning, ASCP, GOP
- Strong Techno Functional knowledge
- Knowledge of Oracle Cloud
- Knowledge of Business Processes such as Order to Cash, Procure to Pay, Internal Order Cycle etc
- Knowledge of Oracle interfaces and integration
- Knowledge of Oracle Tools such as Toad, SQL, Report Builder, SOAP UI
- Knowledge of Application Object Library (System Administration)
- Knowledge of Workflows, SOA Gateway
- Present and lead discussions on ERP functionality as it relates to current operational needs
- Learn the characteristics of new systems and update skills to adapt to changing technology
- Implement quality assurance efforts for software use and design
- Experience in the Telecom industry is an asset
- Working with GIT repositories.
- Ability to effectively communicate.

Other details
- This position requires the successful completion of a criminal and credit background check

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