Service Writer

4 weeks ago

Mississauga, Canada GoRight Fleet Solutions Full time

GoRight is an innovator in the transportation maintenance industry. For over 15 years, we have provided customers with exceptional and transformative maintenance solutions. We believe that working with leading-edge technology in our shops is just as important as being innovators in all areas of our business.
Working at GoRight is more than a career for our people. We are a place that lives our values and are committed to delivering exceptional results to our employees and customers. We take our values seriously and are committed to safety, quality, responsiveness, honesty, integrity, and personal initiative every day.
Service Writer
**Key Responsibilities**:1. Quotes Creation and Management**:

- Review and process quotes created by the planner, Mirlin, Cetaris
- Ensure accuracy of quotes and provide necessary updates to customers.
- Follow up with customers to address any questions or clarifications needed regarding quotes.

**2. Customer Updates**:

- Regularly update customers on the status of their orders or services.
- Communicate any changes or delays in a timely and professional manner.
- Address customer inquiries and concerns, providing solutions as needed.

**3. Obtaining Approvals**:

- Obtain necessary approvals from customers or internal departments for quotes, changes, or other service-related matters. Financial Acumen is an asset. Role may require monthly statement approvals and compliance. AR/AP experience is an asset.
- Ensure that all approvals are documented and processed according to company procedures.
- This would assist Dom with the backlog and present and opportunity for us to maintain the required approvals in his absence.

4. Scheduling/Closing RO’s
- Coordinate with the internal team to ensure availability and proper scheduling. This will include Service and Parts Lines of Business.
- Manage and update the scheduling system to reflect accurate appointment times.
- Closing backlog of RO’s. 5 days to close a RO will be a KPI

**5. Walk-In Customer Assistance**:

- Greet and assist walk-in customers in a professional and courteous manner.
- Address their needs, provide information, and direct them to the appropriate departments as needed.
- Handle any immediate issues or concerns raised by walk-in customers.

**Qualifications**:

- High school diploma or equivalent; associate or bachelor’s degree in business or related field an asset. Technician 310T or 310J designation preferred.
- Technical knowledge within truck and coach and transport trailer with reefer knowledge is an asset.
- Proven experience in customer service, administrative support, or a related role.
- Transportation Experience. Understand this sector of business.
- Strong communication skills, both verbal and written.
- Excellent organizational and multitasking abilities.
- Proficiency in using office software and scheduling tools. Cetaris knowledge an asset.
- Ability to handle sensitive information with discretion.
- Friendly and professional demeanor, especially when interacting with customers in person or over the phone.

**Additional Skills**:

- Experience with CRM (Customer Relationship Management) systems is a plus.
- Ability to work independently as well as part of a team.
- Strong problem-solving skills and attention to detail.

At GoRight, we are dedicated to fostering a culture of belonging that enables us to serve the diverse needs of our community effectively. As part of our commitment to equity, diversity, and inclusion, we value applicants who have demonstrated a similar dedication and recognize the importance of diverse perspectives, experiences, and expertise in achieving our mission.
**Stay connected and follow us on social**: LinkedIn, YouTube and Twitter.

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