Project Administrator

4 months ago

Richmond, Canada Platinum Pro-Claim Restoration Full time

**About Us**:
**Platinum Pro-Claim exists to help others in need by developing people, caring for the planet, building communities and restoring homes.**:
We’re also proud to call ourselves one of Canada’s best places to work, so you could say we’ll restore your faith in employers too.

What makes us different? We actually put our **employees first**

Whether it’s amazing perks like a fully functional **CrossFit gym**, or letting your **dog** join you at the office (seriously, there are so many dogs) to bigger things like providing serious **growth opportunities** and making sure you’re **appreciated & listened to**, you can trust that we’ll do right by you.

We’ve always done what’s best for our **people** because when you feel **supported**, you’ll better **serve our customers** and our **community**.

If you’re ready to be valued in a place where you can **legitimately grow**, while having a **fun** time doing it, we’re ready to hear from you.

**Don’t forget to check us out on all social platforms**:
**Job Summary**:
The Project Administrator (PA) works directly with the Project Manager. This position focuses on introductory customer contacts, managing, creating job files, providing updates, and maintaining accurate information on working files while providing excellent customer service to our clients. While growing with the team, you will be consistently learning and working with our estimating software Xactimate and our project management software, Restorify, and generating invoices. The PA is also responsible for scheduling and dispatching the team, assuring that all proper paperwork being used by technicians is in place, and assisting the Project Coordinator on a daily basis.

**Responsibilities**:

- Contacting customers and homeowners to gain, and pass on job information.
- Performing customer satisfaction inquiries upon job completion.
- Scheduling and dispatching technicians and sub-trades.
- Ensuring all forms and documents needed by our field team are stocked and accessible at all times.
- Handling incoming and outgoing calls.
- Managing all job-related documents in the office for each Project Coordinator-related jobs and files.
- Working with our estimating software (Xactimate) to enter sketches, scopes and create estimates and our project management software, Restorify.
- Creating final invoices.
- Liaising with the Flooring Specialists to set-up appointments and incorporate information on scope of repairs.
- Being able to multi-task between different tasks in a high-pressured environment.
- Having the flexibility to deal with consistent changes between duties.
- Managing all incoming documents for every job relating to Asbestos, Lead and Mould results.

**Job Requirements**:

- Proficient with all Microsoft Office programs. (Excel, Word, PowerPoint and Outlook)
- Great interpersonal skills and communication skills.
- Customer service experience preferred.
- Construction and/or Restoration experience is an asset.
- Administrative or Office experience is an asset.
- A minimum of 30 post-secondary school credits is considered an asset.
- Scheduling and dispatching experience is preferred.
- A high school diploma or equivalent.
- Being punctual and having an eagerness to learn is essential to the role.
- You must be a team-player that is willing to go above and beyond to help your team.

**Compensation**:
**_Wage: _**$40,000 - $55,000 per year (based on experience)**:
**_ Benefits_**:
In a recent report from our Benefits Coordinator, Burton Financial Services, we were informed that we are in the **top 98% of employers for best benefits programs**. After a 3-month probationary period, some of the benefits we offer include:

- Free Extended Health and Dental Benefits.
- Paid Sick Days.
- Group Retirement Savings Plan (And RRSP Matching).
- Tuition Reimbursement.
- 24/7 On-site Gym.
- Customizable Personal Trainer Programs.
- Up to $750 in Clinical Psychologist Counselling benefits to promote mental well-being.
- Long-Term Disability.
- Life Insurance.
- + Many more.

**_ Culture_**:
We are a family orientated and flexible work environment. If you want to have friends where you work, then look no further - you’ve found your home. We want our staff to do well, both in the workplace and in their personal life, our management team we’ll help you achieve your goals, both professionally, and personally. **_Platinum Pro-Claim supports career advancements and continuous training_**
- ; ,.-
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