Customer Service Team Member

2 months ago

Ancaster, Canada Imaginasium Indoor Playgrounds Inc. Full time

Are you looking for a flexible part time job or full time job? Are you dependable, reliable and self-motivated?

Funzilla and Imaginasium Indoor Playgrounds are exciting Playground and family entertainment centres located in Hamilton, Ancaster and Stoney Creek, Ontario and we are hiring customer service team members for our Imaginasium Ancaster and Funzilla Ancaster location.

We are looking for individuals who are available weekdays between 4 pm to 8 pm as well as individuals available weekends between 9:00am and 8:00 pm. We offer a competitive wage, paid training, great working environment and flexible hours.

Customer Service Associate would be responsible for working in one of the many areas within the business. The weeknights and weekend schedule works well with students in college or university as well as high school. We provide paid training and are looking for immediate starts. If you are self-motivated, have a positive attitude, work well in a team environment, love working with children and are eager to learn, we would like to hear from you.

Preference will be given to individuals with great people skills and experience working with children.

**Job Types**:
Full-time, Part-time

Duties and Responsibilities:

- Open and close the facility.
- Answer general phone inquiries, relay calls to the appropriate person, and return phone calls in a timely, professional, and courteous manner.
- Maintain and update all pertinent paperwork.
- Maintain the cleanliness of the facility.
- Greet and interact with customers and visitors in a professional and friendly manner.
- Perform cashier duties
- Host kids birthday parties and events
- Help create a positive work environment and customer experience.
- Support team members and fellow management in order to promote success.
- Respond to all customer inquiries (e.g. pricing, hours, safety rules, directions, parties, fundraising opportunities, events, policies, general information, etc.).
- Supervise and perform other job responsibilities as needed.
- Uphold and maintain all Health & Safety Practices and Emergency Procedures to keep both employees and customers safe.
- Must always follow Food Safety Regulations.
- Respond to customer issues, suggestions, or complaints.
- Respond to customer injuries and complete incident reports as needed.

Other:
Other duties as assigned.

Minimum Requirements:

- Able to communicate effectively (both written and verbal).
- Strong problem-solving skills.
- Strong leadership skills.
- Accountable and dependable.
- Able to work in a team environment as well as independently.
- Proficient in using a computer, including Microsoft Office (Word, Excel, Outlook).
- Exceptional attention to detail and safety of customers.
- Good organizational, time management, and prioritizing skills.
- Able to demonstrate a positive attitude and strong work ethic.
- Able to handle multiple priorities and tasks.

Working Conditions
- Work normal business hours but may be required to do some work in the evenings or outside normal working hours.
- Able to work on a computer for long periods of time.
- Able to stand for long periods of time.

**Job Types**: Part-time, Fixed term contract, Casual

Pay: $17.25-$18.00 per hour

Expected hours: 10 - 50 per week

Additional pay:

- Tips

Schedule:

- Evening shift
- Weekends as needed
- Weekends only

Ability to commute/relocate:

- Ancaster, ON L9G 4V5: reliably commute or plan to relocate before starting work (required)

Application question(s):

- What is your availability during weekdays and weekends?
- Can you work in Stoney Creek and Ancaster as needed?
- Please tells us why you think you will be a good fit for Funzilla and Imaginasium, include any relevant examples, experiences, skills etc. and what are you expectations from the employer and the role? How many hours a week are you looking for? Which days of the week and which hours of the day are you available? (Failure to answer this question may lead to automatic rejection)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Working with Children: 1 year (required)

**Language**:

- English (required)

Licence/Certification:

- First Aid Certification (required)
- CPR Certification (required)
- Driving Licence (required)

Work Location: In person

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