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Inside Sales Representative

5 months ago

Richmond Hill, Canada Compugen Inc Full time

**Job Title**
- Inside Sales Representative

**Vacancy No**
- VN557

**Work Location**
- Richmond Hill, ON

**Job Details**

**About Compugen**
- Compugen is one of Canada's largest privately-owned Information Technology (IT) Solution Providers. We help customers design, acquire, integrate and operate technology. Our mission is to help organizations realize new possibilities. Every day, our dedicated staff across North America focus on providing extraordinary customer service and support experiences to private and public sector organizations. We combine breadth of skill, depth of expertise, and commitment to operational excellence at scale to deliver exceptional, customer-focused experiences.- If you are driven to make a difference, relentlessly curious and collaborative at the core, we'd love to talk to you. Join us and help us make a difference.**What You'll Do**
- Inside sales representatives are committed to providing an exceptional customer experience. The Inside Sales Representative I is responsible for managing an assigned portfolio of customers in the support and coordination of all activities in the quote to delivery cycle. The goal is to ensure that our customers' expectations are proactively managed and exceeded.**Roles/Responsibilities**:

- Provide quotes to customers using product knowledge and expertise
- Liaise with Sales Executives and other internal departments in order to provide a seamless procurement experience for assigned customers
- Manage orders throughout the entire lifecycle, from order entry to invoicing
- Work with the Sales Support team to ensure that customer orders are placed and acknowledged in a manner that exceeds expectations
- _ Be a customer advocate; putting customer needs first and working to deliver solution-based assistance through our products and services_
- Resolve any order related problems using tenacity, persistence, and a high level of professionalism
- Manage escalations, provide sustainable resolution & risk avoidance for customers
- Ensure that all Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) are being met to ensure optimal customer satisfaction
- Lead and/or attend customer meetings
- Prepare and/lead product transitions and product rollouts for assigned accounts
- Manage evaluation of products and solution offerings

**Drive Critical Outcomes**
- Meet or exceed Service Level Agreements
- Sales Order Accuracy
- Gross Margin Attainment
- Order to Ship metric

**Qualifications**
- Demonstrated ability to collaborate across multifunctional areas with other internal stakeholders
- University degree or College Diploma in a relevant program of study
- 0-2 years of experience in related position
- Previous experience communicating and assisting in the development, maintenance, and service of accounts is an asset
- Experience in the technology industry an asset
- Outstanding written communication & interpersonal skills
- Experience with KPIs and SLAs deliverables
- Strong business acumen
- Customer-focused, with a strong commitment to customer satisfaction
- Extremely well structured, organized and detail-oriented
- Proficiency in Microsoft suite of products including, Excel, Teams, Outlook, etc
- Demonstrated ability to work autonomously and collaboratively in a team environment.

**What Compugen Offers You**:

- Opportunity to make a difference in the constantly evolving world of Technology
Ability to help our customers realize new possibilities
Exciting, fast paced challenging work environment
A culture where authenticity and diversity is valued
Professional Development Opportunities
Participation in WIT (Women In Technology) Network
Opportunities to give back to our local communities
Collaborative supportive team members
Remote work/hybrid work options available
Work/life flexibility**Equity Statement**
- Consistent with our commitments to equity and diversity, we actively recruit from all designated groups. We also provide employment accommodation upon request to current staff members and to applicants during the recruitment process. We aim to provide a work environment where excellence is allowed to flourish and diversity is prized. Compugen is committed to providing accommodation throughout the interview and employment process. If you require an accommodation, the hiring manager and the human resources contact will work with you to meet your needs.