Quality Assurance Manager

5 months ago

Mississauga, Canada Mother Parkers Tea & Coffee Full time

**Who is Mother Parkers?**

We are one of the largest tea and coffee manufacturers in North America, with a mission to create a better beverage experience for our customers. As a leading customer solutions provider to some of North America’s largest retailers and foodservice chains, we use state-of-the-art technology and new product innovation to help our customers grow their business and deliver superior products to their clientele. Our team of coffee and tea experts are deeply passionate about what we do, proud of our 100+ years of business success, and excited about building a future with endless possibilities. Come join our team and work among the best, collaborate with high performers, and contribute to challenging work every day

**The Role**:
We are looking for a seasoned Quality Assurance Manager to join our Quality Assurance team at our EcoCup plant in Mississauga. As a member of both our quality leadership and plant management teams, your mandate is to establish, implement, and improve the plant’s quality management system, with accountability for upholding the manufacturing of food that is safe, compliant and meets specifications, all while leading a team of QA professionals.

**What you get to do**:

- ** As a member of the plant management team deliver objectives in Quality, Cost, Delivery, Safety and Environment.**:

- ** Lead the planning and implementation of plant quality objectives.**:

- ** Champion a plant culture of food safety and compliance to specifications.**:

- ** Prepare and ensure adherence to the QA department annual operating budget.**:

- ** Manage the SQF Food Safety and Quality System.**:

- ** Develop and champion all quality and food safety programs including HACCP, Traceability, GMPs, Pest Control and Sanitation.**:

- ** Ensure that finished products are safe, compliant to regulations and meet customer specifications.**:

- ** Coordinate third-party and internal audits.**:

- ** Coordinate customer quality assurance visits and responds to customer quality assurance inquiries.**:

- ** Manage customer quality specifications & reporting.**:

- ** Lead the investigation and resolution of product holds, customer and consumer complaints and regulatory issues.**:

- ** Act as Site Recall Coordinator.**:

- ** Oversee the quality of contract manufactured goods and incoming raw materials.**:

- ** Coordinate/conduct product or raw material trials and projects in conjunction with cross-functional teams.**:

- ** Lead continuous improvement efforts in quality systems, food safety and specification compliance.**:

- ** Carry out managerial responsibilities in accordance with the company policies and applicable laws.**

**What you bring to the role**:

- **5 to 7 years’ experience in a food and/or aseptic beverage manufacturing environment in addition to a BSc in Sciences or Industrial Engineering discipline.**:

- ** Must understand GFSI recognized certification program requirements.**:

- ** Must have completed an HACCP course and be experienced and competent to maintain a HACCP based food safety system.**:

- ** Must have experience in a supervisory role.**:

- ** Some mechanical aptitude and understanding of the coffee making process equipment is preferred.**:

- ** Complete understanding of the laboratory analytical equipment function and operation is required.**:

- ** Some microbiological experience would be considered an advantage.**:

- ** Capable of making judgement, risk and business decisions quickly and expeditiously.**:

- ** Ability to stand-alone in decision making, to plan, organize and direct work.**:

- ** Able to prioritize and manage a diverse number of projects.**:

- ** Ability to work well in multifunctional team environment with excellent organizational and interpersonal skills.**

**What we offer you**:

- Competitive Total Rewards package - health benefits coverage on day 1, employer matched retirement savings plans, optional Health or Wellness Spending Accounts.
- Employee discount program on our coffee and tea products.
- Annual Safety Shoes Program - your safety is our #1 priority.
- Tuition Assistance Program - we value continuous learning and self-development.

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