Nihb Client Navigator

7 months ago

West St Paul, Canada Southeast Resource Development Council Corp. Full time

The NIHB Client Navigator assists eligible First Nations and Inuit Clients in navigating the NIHB Program and related Provincial/Territorial programs and services; supports First Nation and Inuit Clients and Communities in increasing awareness of health access issues; and identifies ways of improving health services for First Nations and Inuit Clients.

**Duties**:

- Serve as a point of contact for all First Nation Communities, Organizations, and/or Individuals to facilitate access to the NIHB Program, provide information, and collect Client feedback and concerns relating to NIHB and partner service providers.
- Provide support to address NIHB denials and appeals for all NIHB Clients, regardless of First Nation Community affiliation.
- Collaborate with the NIHB regional office on programs/projects/initiatives that would improve awareness of and access to the NIHB Program and better integrate health services.
- Liaise with First Nation/Inuit representatives, Federal/Provincial/Territorial health services, professional organizations, and health services providers to assist eligible clients in navigating the NIHB Program.
- Develop a communication strategy and implement approaches to improve First Nation/Inuit Client awareness and understanding of the NIHB Program (i.e. distribute NIHB Program materials/documentation; develop and distribute SERDC-relevant materials/documentation to all relevant stakeholders).
- Promote understanding of the role of the NIHB Navigator among all First Nation Communities, Provincial/Territorial agencies, health care providers in the region, and other relevant Organizations (i.e. participation in working groups).
- Develop and maintain a network of contacts to strengthen relationships with stakeholders, healthcare service providers, and Federal/Provincial/Territorial partners.
- Identify training needs and opportunities for improving access to health services and health outcomes (e.g., training for NIHB Clients, healthcare providers, service providers, First Nation Community program staff, etc.).
- Complete the Program Activity reporting requirements and utilize reporting templates, guides and data collection tools provided by the NIHB regional office.
- Ensure compliance with the contribution agreement financial reporting and budget limits.
- Be the main point of contact for all Client complaints/concerns regarding NIHB service providers, i.e. commercial bus, commercial airline, in-city transportation, accommodation, and meal providers.
- Liaise with NIHB service providers to address Client complaints/concerns to resolve the issue to Client satisfaction and work with the service provider to implement solutions to prevent the issue in the future.
- Assist Clients in filing a complaint with the appropriate authority when the Client's complaints/concerns relate to health/safety (e.g., hotel cleanliness, food establishment cleanliness, transportation safety issues).
- Assist Clients in working with their First Nation Community to address Community concerns raised by the Clients, including paperwork/documentation required for medical relocation or housing-related issues within the First Nation Community.
- Work with First Nation Communities to streamline processes within the Community Medical Transportation Program (i.e. assist with implementation of the accommodation pre-booking process, assist with implementation of online booking with service providers, when applicable, etc.)
- Assist Clients to access available Mental Wellness related services when the required care/treatment is not eligible under the NIHB program by liaising with other Federal/Provincial/Territorial/Community Programs/services/providers.
- Prepare and provide information/education sessions to Clients/First Nation Communities/stakeholders regarding the NIHB Program presentations at First Nation Community Meetings, etc.)
- Develop and implement a plan to reach the urban and homeless NIHB Client populations to ensure they have access to all services/resources outlined above.
- All other related duties assigned by your supervisor and the leadership of SERDC

**Requirements**:

- A degree in a health-related field
- Knowledge of the Provincial and First Nations health system.
- Demonstrated experience in food security, cultural safety, and community coordination, preferably within First Nation communities.
- Demonstrated experience in program coordination and management, including implementation and evaluation.
- Advanced knowledge and appreciation of the social determinants of health and their impact on communities
- Demonstrated group facilitation abilities, capacity-building experience and strong analytical skills.
- Highly effective interpersonal and communication skills, as well as excellent report-writing skills.
- The ability to speak Ojibwe is an asset.

**Reasonable accommodation is available upon the applicant's request.

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