Customer Service Representative

6 months ago

London, Canada PipeSak Full time

Company Profile:
PipeSak Incorporated needs a helpful, organized customer-focused person to join our team

We’re a small, family-owned business with a global reach that specializes in innovating leading edge product solutions for the pipeline industries. With a dedication to developing pipeline stability, support and protection products that are engineered to ensure long term pipeline integrity, PipeSak is seen by its customers as providing quality solutions with a high level of responsiveness and customer service. With 25 + years in the business, PipeSak’s commitment to innovation, sense of purpose and enthusiasm for customer service has positioned them for further market growth and product expansion.

You’re right for us if you are friendly, outgoing and enjoy servicing customers, have experience with CRM software and a good command of Microsoft Office (Word, Excel, PowerPoint and Outlook), and have a passion for helping others; being detail-oriented is important for us

Job Summary:
**Reporting directly to the GM, Sales & Marketing the CSR duties will include**:

- Receive initial customer inquiries, from website and phone, and process immediate orders
- Assign customers to appropriate sales personnel, when applicable
- Input new opportunities, accounts and contacts into company CRM
- Customer and product data entry
- Maintain CRM database by ensuring customer opportunities, leads and buying customers are logged into the system and customer files are updated and maintained regularly
- Prepare quotes and sales orders as needed
- Follow up calls with customers
- Sales team administrative support as directed

**Support Sales Team and General Manager as required. Additional duties may include, but are not limited to**:

- Project research
- Track and update opportunities, accounts and contacts in company CRM
- Prepare quotes and sales order as needed
- Schedule appropriate follow up for sales team members as required
- Additional sales support duties as required

**Minimum Qualifications**:
1. High School Diploma with 2 - 5 years practical work experience in customer service and administrative work

2. Experience with Microsoft Suite (word, PowerPoint, excel)

3. Strong organization and time management skills to deal with competing priorities and deadlines

4. Strong interpersonal skills for high-level customer interaction

5. Strong communication skills, both written and verbal

6. Advanced computer and internet research skills

7. Experience in Microsoft Excel, Word and Outlook

**Preferred Qualifications**:
1. College Diploma in Business Admin, sales related diploma

2. Customer Service

3. CRM databases

4. Expert with Microsoft Suite (word, PowerPoint, excel)

5. Experience in Microsoft Dynamics is a definite asset

If PipeSak sounds like a place you’d enjoy working at and this entry level position appeals to you then We’d like to hear from you

**Start Date**: As soon as possible

Pay: $42,065.50-$47,840.00 per year

**Benefits**:

- Dental care
- Paid time off

Schedule:

- 8 hour shift
- Monday to Friday

Ability to Commute:

- London, ON (required)

Work Location: In person

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