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Operations/ Service Manager

5 months ago

Saintleonard, Canada NationaLease Full time

**GROW WITH US AND BE A PART OF ATLANTIC CANADA'S #1 TRAILER AND TRUCK TEAM**

**Valley Equipment Ltd** is proudly family-owned since 1970. We are the largest truck & trailer team in Atlantic Canada, with 7 locations spread among New Brunswick, Nova Scotia, and Newfoundland. We value our reputation in the transportation industry and strive to exceed customer expectations with high-performing people, quality products, and services. We offer a dynamic, fast-paced work environment with opportunities for professional growth, recognition, and advancement.

**Job description**

We currently have a full-time position available for an **Operations & Service Manager** at our New Truck Shop location in **Saint Leonard**, NB.

This is an excellent opportunity for a team player with a contagious can-do attitude in the workplace. The Operations & Service Manager sets the standard for customer satisfaction by creating a good and efficient working relationship with customers and the team, guaranteeing high-quality service. The duties include leading a team of service and support staff, and the general operations. This role has excellent opportunities for advancement.

This is a new location that will be open in early winter this year.
**The starting date is NOVEMBER 2023.**

What You’ll Do

**Responsibilities and requirements**:

- Mentoring the service staff by promoting an environment where they can grow and excel in their craft
- Performing administrative duties such as communicating with vendors, greeting customers, or answering phone calls to schedule service appointments
- Managing a team of Service Technicians and Advisors
- Developing a working knowledge of industry regulations to ensure their service department is in compliance
- Identifying problems and coming up with effective solutions quickly
- Maintaining and creating relationships to ensure repeat customers by handling concerns in a timely manner
- Attending safety meetings to ensure the service team abides by safety policies and procedures

**Qualifications**:

- Extensive knowledge of industry standards and best practices, including details about the company and manufacturers
- Good time management skills to handle all operations and service issues that arise on any given business day
- Customer service skills to resolve complaints efficiently and encourage repeat customers
- Teamwork skills to encourage the collaborative performance of the service team
- Verbal and written communication skills to effectively interact with customers and the service team

What We’re Looking For

**Schedule**:

- Monday to Friday

**Benefits**:

- Competitive wage
- RRSP Match Contribution
- Blue Cross Group Insurance
- Paid Personal days
- Child Care Subsidy

**APPLICATIONS WILL BE ACCEPTED UNTIL AUGUST 8, 2023**- We would like to thank all those who apply; however, only those selected for an interview will be notified_