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Communications Coordinator

4 months ago

Calgary, Canada Commissionaires Full time

Commissionaires is a not-for-profit provider of security services that operates across the nation. There are now 15 divisions representing all the provinces of Canada and three territories. Commissionaires Southern Alberta is responsible for providing professional security services for Calgary, Red Deer, Lethbridge, Medicine Hat, and Suffield. We have protected people and property for public and private sector clients from coast to coast for more than 90 years.

We are continually hiring responsible team members who wish to contribute to the security and well-being of Canadians. Commissionaires’ team is comprised of former military, police, and others of all ages. Our employees work in a variety of roles such as General Security, Alarm Response, Concierge and Support to Law Enforcement, and Support to Government.

**Job Purpose**
This position will be instrumental in planning and implementing internal communications and improving the external digital presence for Commissionaires, Southern Alberta.

Reporting to the Director, Business Development & Marketing, the Communications Coordinator will bring a solid combination of digital marketing, internal communication experience and administrative capability, to help form our overall communication strategy.

**Duties and Responsibilities**
- Write, prepare, publish, and distribute internal and external communications as required.
- Works with internal stakeholders to write, prepare, publish, edit, and format quarterly newsletters and other special staff memos such as company social events, special announcements and HR communications.
- Assist with preparing and publishing media releases when required.
- Create monthly marketing material to be sent to prospects.
- Assist in the planning, development, and execution of promotional campaigns, including print collateral, online advertising, and social media.
- Assist in copywriting and designing of creative materials such as newsletters, articles, advertisements, event support materials, fact sheets, and brochures.
- Write, publish, promote content to and maintain company social media platforms.
- Oversee online responses to comments/questions/inquiries.
- Monitor and help guide brand compliance.
- Monitor and report on analytics captured in Google, Hootsuite, Constant Contact, HRIS and TextUs.
- Gather regular feedback on communication process, effectiveness, and suggested areas of improvement, to ensure we are communicating in the most effective and efficient ways possible.
- Establish effective mechanism to provide anonymous feedback and suggested areas of improvement, for both office and front-line team members.
- Media and social media monitoring and reporting.
- Utilize team productivity tools such as Salesforce, MS Teams, MS Planner, SharePoint, Outlook, HRIS, Constant Contact, TextUs, Hootsuite, CANVA and Adobe InDesign including inputting and maintenance of content/data.
- Attend monthly company-wide marketing & communications meeting when required.
- Assist in the assurance of stakeholder data integrity organization wide. Manage and maintain stakeholder contact information.
- Supports, and sometimes coordinates, internal and external stakeholder events (i.e., participation in tradeshows, networking events or company-hosted special events).
- Prepare budget forecast, monitor, and report on project/activity performance and adjust as necessary.
- Performs other duties as assigned, including ad-hoc administrative tasks.

**Education Requirements**
- University degree or diploma in Marketing, Communications, or a related field.
- 1-3 years of relevant experience is an asset.
- If a recent grad, completed co-operative education terms will be an asset.

**Knowledge Requirements**
- Strong ability to use MS Office suite (including Outlook, Teams, Word, Excel, PowerPoint).
- Solid understanding of web metrics, digital analytics, with the ability to generate, analyze and interpret data. Understanding of search engine optimization.
- Experience using Facebook Ads, Instagram, Google Ads, Hootsuite, and similar third-party campaign management tools is an asset.
- Graphic design experience is an asset. i.e., experience using Adobe Creative Suite (Photoshop, InDesign, Illustrator) and other creative tools (Canva).
- CRM experience is an asset.

**Skills/ Attributes Requirements**
- Excellent writing, editing and proofreading skills are essential.
- Strong knowledge of marketing and communications concepts and terminology.
- Superior communication skills including written, oral and presentation skills.
- Demonstrated ability in project management with proven success working within tight deadlines and completing tasks in order of priority.
- Solutions-oriented team player with exceptional customer service and interpersonal skills.
- Excellent business acumen, organization, analytical skills, and a strong work ethic.
- Adaptable, self-reliant, solution-oriented, and strong attention to detail.
- Proficiency in web/print ad