Client Solution Manager, Mid-market

2 weeks ago

Dieppe, Canada Gallagher Full time

**Introduction**:
Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.

**Overview**:
Our Commercial team in the Atlantic is hiring As the Client Solutions Manager, reporting to the Team Lead of Client Solutions, you will be working directly with our commercial clients with delivering the world-class customer service Gallagher is so well known for. This means you will be managing an existing portfolio of clients - driving the renewal cycle, handling day-to-day policy changes, working on diverse accounts and collaborating with insurers.

**How you'll make an impact**:

- Supporting a designated portfolio of Commercial Clientele, playing the lead role in business retention and continually building upon customer relationships
- Review accounts at renewal, taking the vital steps in placing coverage required by the client, re-marketing when required and adhering to binding authority set out by carriers
- Respond to client inquiries quickly and efficiently, maintaining the quick turnaround time for any actions required on behalf of the client
- Recognize upselling and cross-selling opportunities, driving the creation of quality leads, working with Account Executives in binding the client
- Consistently acting to upgrade insurance market knowledge, staying on top of new products and policy updates

**About you**:

- Being solution oriented has always allowed you to offer clients the most resourceful and innovative solutions
- Strong communication and interpersonal skills enable you to develop deep relationships with clients and build synergy with colleagues
- People love working with you, and you with them
- Being in a fast-paced, dynamic environment brings out the best in you. You are always able to prioritize effectively which allows you to exceed client expectations every time
- Maintaining a keen eye for detail comes easy and is key part of what has made you successful in your past roles
- Highly tech-savvy, with an ability to learn new systems, tools and processes
- 3+ years of insurance experience preferably within a brokerage environment
- CAIB or other relevant insurance certifications and or designations are highly valued in this role
- Active and in good standing Insurance Broker’s License
- Knowledge of EPIC is considered an asset #LI-SS1 #LI-Hybrid

**Compensation and benefits**:
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the **minimum core benefits** you’ll get, depending on your job level these benefits may improve:

- Flexible medical & dental coverage to meet your household's needs
- Life, Dependent Life and AD & D Insurance options
- Retirement savings including RRSP including a company match, TFSA, pension and more
- Employee Stock Purchase Plan

**Other benefits include**:

- Educational expense reimbursement
- Employee assistance programs
- Discounted gym membership (GoodLife Fitness)
- Opportunity for flexible work arrangements
- Paid sick days & personal days
- Paid Time Off to Volunteer
- Employee education recognition program
- Employee referral bonus program
- LifeWorks Employee Assistance Program
- Matching Gift Program

**We value inclusion and diversity**

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring,

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