LMS Administrator

3 months ago

Toronto, Canada Braze Full time

At Braze, we have found our people. We're a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity - inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can't wait to meet you.

**WHAT YOU'LL DO**
- Administer the daily operations of the Braze Learning LMS (powered by Skilljar), ensuring optimal setup and maintenance of online courses that cater to our global learners in multiple languages.
- Continuously update and manage the course catalog and ensure the training calendar is up-to-date.
- Facilitate the smooth registration and enrollment of users in the LMS, ensuring all learners have appropriate access to the platform.
- Proactively manage and resolve any LMS functionality issues, and track and ensure resolution of technical challenges.
- Develop customized reports that track the effectiveness of learning solutions, providing crucial data on user adoption and completion rates for internal stakeholders.
- Strategize with the Growth Data & Engineering team to refine user experience flows and system maintenance protocols.
- Advocate for and implement LMS updates, performance enhancements, and system integrations to boost functionality and user engagement.
- Provide support to Customer and Partner Education team members on LMS administration to ensure smooth onboarding of new system users.
- Guarantee the accuracy and availability of all training materials/learning assets within the LMS.

**WHO YOU ARE**
- At least 2 years of relevant experience; or 5 years of direct experience in a similar role.
- Expertise in administering LMS platforms (Skilljar preferred), with a solid understanding of LMS operations and hierarchy.
- Familiarity with eLearning design tools and Content Management Systems (Sanity CMS preferred).
- Previous experience in the tech industry is highly advantageous.
- Proven excellence in project management and execution, with stellar multitasking skills suitable for a fast-paced environment.
- Strong technical proficiency, particularly in LMS and CMS technologies.
- Independent problem solver who can efficiently work without supervision.
- Exceptional relationship-building skills and ability to clearly explain technical concepts to non-technical stakeholders.
- Keen analytical abilities with strong attention to detail.
- Basic HTML and JavaScript proficiency.

**WHAT WE OFFER**

From offering comprehensive benefits to fostering flexible environments, we've got you covered so you can prioritize work-life harmony.
- Competitive compensation that may include equity
- Retirement and Employee Stock Purchase Plans
- Flexible paid time off
- Comprehensive benefit plans covering medical, dental, vision, life, and disability
- Family services that include fertility benefits and equal paid parental leave
- Professional development supported by formal career pathing, learning platforms, and tuition reimbursement
- Community engagement opportunities throughout the year, including an annual company wide Volunteer Week
- Employee Resource Groups that provide supportive communities within Braze
- Collaborative, transparent, and fun culture recognized as a Great Place to Work®

**ABOUT BRAZE**

Braze is a leading customer engagement platform that powers lasting connections between consumers and brands they love. Braze allows any marketer to collect and take action on any amount of data from any source, so they can creatively engage with customers in real time, across channels from one platform. From cross-channel messaging and journey orchestration to Al-powered experimentation and optimization, Braze enables companies to build and maintain absolutely engaging relationships with their customers that foster growth and loyalty.

Braze is proudly certified as a Great Place to Work® in the U.S., the UK and Singapore. We ranked #3 on Great Place to Work UK's 2024 Best Workplaces (Large), #3 on Great Place to Work UK's 2023 Best Workplaces for Wellbeing (Medium), #4 on Great Place to Work's 2023 Best Workplaces in Europe (Medium), #10 on Great Place to Work UK's 2023 Best Workplaces for Women (Large), #19 on Fortune's 2023 Best Workplaces in N

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