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Visitor Services Attendant

4 months ago

Inuvik, Canada Parks Canada Full time

Parks Canada - Western Arctic Field Unit
Inuvik (Northwest Territories)
GS-MPS-04 - Visitor Services Attendant
Term, April 2024 to mid-January 2025 with possibility of extension
$26.86 to $29.20 per hour (plus the applicable Isolated Post Allowance **see OTHER INFORMATION - NOTES below)
Experience Canada by joining the Parks Canada Agency Parks Canada Web site

**Closing date: 14 February 2024 - 23:59, Pacific Time**

In the spirit of the Inuvialuit Final Agreement and the Sahtu Dene and Metis Comprehensive Land Claim Agreement, preference for this position will be given to the qualified beneficiaries of these agreements. We encourage applicants to self-identify.

**Important messages**:
We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation
- Applicants can be notified electronically of tests or interviews and results.

**Duties**:
Parks Canada is looking to hire an outgoing and detail-oriented individual as our newest team member. As the Visitor Services Attendant you will be front line to the public, answering questions, making sales and aiding in visitor trip planning. The best part, the possibility of joining staff in the field for a trip to Imniarvik Base Camp in Ivvavik National Park

**Work environment**:
Parks Canada is a federal government agency responsible for the protection and presentation of Canada’s outstanding natural and cultural resources through a system of national parks, national marine conservation areas and national historic sites in all regions of Canada.

This position is based in Inuvik; Canada’s largest community north of the Arctic Circle. A hub for the Western Arctic region, Inuvik offers unrivalled opportunities to experience Canada’s unique northern cultures and some of the world’s greatest natural landscapes. The warmth of the people makes it easy to feel at home in this modern, active town of approximately 3000 people, accessible by both road and jet service. A good work-life balance means time to participate in festivals, sports and clubs, or just explore countless lakes and rivers, boreal forest and tundra, the Beaufort Sea and Richardson Mountains. Inuvik has many of the services, facilities and activities found in larger communities in the south.

**Intent of the process**:
**Positions to be filled**: 1

**Information you must provide**:
Your résumé.

Contact information for 3 references.

EDUCATION:
A secondary school diploma or an acceptable combination of education, training and experience.

Degree equivalency

EXPERIENCE:
EXP1 - Experience in interacting with the public in a reception/orientation capacity;
EXP2 - Experience in anticipating/meeting public needs, resolving complaints, anticipating/detecting incidents and finding solutions;
EXP3 - Experience in handling cash and operating point of sales;
EXP4 - Experience in maintaining/restocking supplies and equipment.

**The following will be applied / assessed at a later date (essential for the job)**:
English essential

Information on language requirements

KNOWLEDGE:
K1 - Knowledge of services, programs, visitor services operations and fees of Parks Canada;
K2 - Knowledge of cash handing practices and reservation taking;
K3 - General knowledge of visitor experience safety and prevention guidelines.

ABILITIES:
A1 - Client Focus - Providing service excellence to internal and/or external client;
A2 - Attention to Detail - Working in a conscientious, consistent and thorough manner;
A3 - Initiative - Dealing with situations and issues proactively and persistently, seizing opportunities that arise;
A4 - Problem Solving
- Identifying problems and the solutions to them.

PERSONAL SUITABILITY:
PS1 - Exercises sound judgment;
PS2 - Personally connects with people;
PS3 - Communicates effectively;
PS4 - Takes responsibility.

**The following may be applied / assessed at a later date (may be needed for the job)**:
OPERATIONAL REQUIREMENTS:

- Willingness to wear a Parks Canada uniform;
- Willingness to work irregular hours, overtime, weekends and/or statutory holidays and provincial/territorial holidays, when required.
- Willingness to work and/or travel in varied terrain, weather conditions, isolated locations and by various means of transportation.

**Conditions of employment**:
CONDITIONS OF EMPLOYMENT:

- Obtain and maintain Reliability Status security clearance;
- Possession of a valid Class 5 drivers’ licence;
- As the position is located in an area classed as isolated and remote, a pre-employment medical examination of an individual and his/her dependants may be required.

**Other information**:
The Public Service of Canada is committed to building a skilled and diverse workforce that reflect