Coordinator, Program Delivery

5 months ago

Toronto, Canada MS Canada Full time

**Discover. Innovate. Act**

We are guided on the journey to end MS through discoveries, innovation and collective action. This strategy connects the MS community through our common goal of a world free of MS. Together, we work to advance treatment and care, enhance well-being, understand and halt disease progression and ultimately prevent MS from happening in the first place.

**The impact you will have**:
The Coordinator, Program Delivery leads the delivery of community programs. This role ensures participants experience a high-quality program and drives to improve the lives of Canadians affected by MS.

**This role**:

- Leads the full delivery cycle to meet the Canada Pension Plan Disability (CPP-D) Application Support program’s desired outcomes, including the development and execution of the annual program plan in collaboration with other departments.
- Works directly with MS community members to understand their needs and guide them through the program.
- Engages with volunteers to deliver the program effectively and ensure a superior MS community member experience.
- Tracks accurate program data to support program evaluation, reporting, and improvement in partnership with the program design team.
- Supports the Education program and assist with monthly education sessions, including moderating nationwide webinars and providing virtual presentations to audiences.
- Contributes to and supports program expansion, as applicable.

**Requirements**:

- Is excellent at communicating, both verbally and written in English and French.
- Has skills in relationship management.
- Is comfortable using technology, including client record management and communication platforms.
- Enjoys working independently and as part of a team.
- Can build successful working relationships with internal and external partners.
- Can always maintain confidentiality with sensitivity to issues of disability.
- Is bilingual in English and French.

**Benefits**

**What we offer**

At MS Canada, we provide impactful and rewarding career opportunities. We have a comprehensive total rewards package that includes:

- Competitive health and dental benefits package, spending accounts, and gender affirmation coverage,
- Opportunity to secure your financial future with retirement plan matching,
- Investment in your professional growth and development,
- Generous paid time off including an extended office closure at the end of the year and half day Fridays before long weekends,
- Support work life balance through flexible schedules, with hybrid work arrangements
- MS Canada is dedicated to upholding inclusion, diversity, equity, and accessibility in our workplace. We value the contributions that each person brings and are committed to creating an environment where individuals from all backgrounds can thrive. _
- We are committed to accommodating applicants’ needs throughout the recruitment process. Please indicate accommodations as required, if contacted. _
- All positions at MS Canada will require a background check in compliance with our Screening Measures Policy._
- We would like to acknowledge that the land on which we work and operate spans across the traditional territories of many First Nations, Métis, and Inuit peoples. We recognize and honor the enduring presence, contributions, and resilience of Indigenous communities throughout Canada's history. We acknowledge our responsibility to understand, respect, and support the diverse indigenous nations and their ongoing relationships with the land._

**Découvrir. Innover. Agir.**

En vue de permettre un jour l’éradication de la SP, nous misons sur les découvertes, l’innovation et l’action collective. Cette stratégie vise à inciter les membres de la collectivité de la SP à s’unir en vue de l’atteinte d’un objectif commun : un monde sans SP. Ensemble, nous collaborons pour favoriser l’amélioration des traitements et des soins, le renforcement du bien-être, la compréhension et l’enrayement de la progression de la SP, et, avant tout, la prévention de cette maladie.

Si vous souhaitez en savoir plus sur SP Canada, sur l’impact de nos activités et sur ce qui fait de notre organisme un excellent milieu de travail, nous vous invitons à consulter notre site Web, à l’adresse spcanada.ca.

**L’impact qu’aura votre travail**

La personne qui occupe le poste de coordonnateur ou de coordonnatrice de la prestation de programmes supervise la prestation des programmes destinés aux membres de la collectivité. Son rôle consiste à assurer une expérience de qualité aux personnes qui participent aux programmes et à favoriser l’amélioration de la qualité de vie des Canadiennes et des Canadiens touchés par la SP.

**Votre rôle**:

- Superviser l’intégralité du cycle de prestation en vue de l’obtention des résultats visés relativement au Programme d’assistance pour les demandes liées au PPIRPC, y compris l’élaboration et la mise en œuvre du plan an

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