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Energy Solutions Advisor

4 months ago

Dartmouth, Canada EfficiencyOne Full time

**We transform the way people use energy.**

**About the Organization**

We're a leading energy efficiency enterprise. We believe in the good things efficiency brings to our lives, and we come to work every day to make the world a better place - starting in our own province. We have successfully helped hundreds of thousands of families, businesses, non-profits, and institutions transform how they use energy - and we will continue to lead the way in the transition to a low-carbon future. Not only are we deeply committed to climate change, but we are also a multi-year winner of Canada's Greenest Employers and Atlantic Canada's Top Employers.

If you want to be part of an organization with an ambitious plan to support the transition to net zero and help build a thriving, resilient future for Nova Scotians - then you belong here

Want to know what it's really like to work with us? Reach out to any one of our team members on LinkedIn to hear their firsthand experience at EfficiencyOne.

**Position**:
Our team of **Energy Solutions Advisors** is the front line and most often the first point of contact with most customers. Our advisors provide friendly service by listening to our clients to assess their needs and provide assistance. Energy Solutions Advisors emphasize program and product knowledge, provide information on product features, and are familiar with related items to sell an entire suite of solutions. Advisors in this position know how to find, inquire, respect, solve and thank every customer and are focused on customer service and finding and solving customer needs.

**What to expect in your first several weeks on the job**:
**In the first week, expect to**:

- Meet with the team.
- Learn about the organizational history of Efficiency Nova Scotia
- Receive an orientation of duties performed by Energy Solutions Advisors
- Begin to gain familiarity with the Efficiency Nova Scotia programs/services website pages.
- Be introduced to the tools and resources used to perform the ESA duties.
- Begin a review of the standard operating procedures of Energy Solutions Advisors

**In the first month, expect to**:

- Increase depth of understanding of programs and services offered by Efficiency Nova Scotia
- Become familiar with the tools, techniques, and processes of handling different types of client interactions and the various channels we receive them.
- Gain confidence in knowing where to look for answers to client inquiries.

**In the first three months, expect to**:

- Increase comfort and confidence on the phone and in client interactions to offer deeper energy savings potential.
- Deepen understanding of building science principles to be able to offer friendly expert advice.
- Deepen understanding of business energy savings programs and be able to offer unaided advice for simple to moderate-level inquiries.
- Become more familiar with the organizational structure, programs, departments, and the people within them and their functions and roles.
- Gain expert-level knowledge of the tools, techniques, and processes of the Energy Solutions Advisor role.