Membership Coordinator

4 days ago

Toronto, Canada MEDCAN Full time

About Us:
Established over 30 years ago, Medcan is a global leader in assessing clients' overall well-being and inspiring them to live well. Medcan has a comprehensive range of diagnostic assessments, which, in combination with innovative programs tailored to specific needs, are designed to successfully reach improved health outcomes.

Over 70 physicians and specialists, alongside a broad roster of complementary health care disciplines, provide health and lifestyle management services on site and by video consult for individuals, families and organizations. Our team of 550+ staff see clients virtually and physically from our downtown Toronto and Oakville clinics.

The Role:
We are currently recruiting for a Membership Coordinator for Medcan’s growing Client Experience and Operations team. This role is primarily focused on supporting our enterprise retention efforts.

We are seeking a highly motivated, client focused professional with exceptional organizational skills that would like to help solve real world business challenges in an entrepreneurial environment. This position is perfect for a recent University graduate. Under the direction from our Manager, Client Success you will work closely with the membership team to ultimately increase client satisfaction, resulting in increased retention rates and higher product penetration.

The Accountabilities:

- Provide exceptional client service, build strong client relationships, and serve as a brand ambassador, demonstrating flexibility and the ability to adapt to changing priorities
- Leverage exceptional product knowledge, brand understanding, selling points and featured seasonal services/products
- Manage the scheduling and booking of appointments for existing and new clients, while recommending appropriate services to clients based on client health aspirations
- Increase sales via cross-selling, up-selling, add-on sales and promotional offers
- Update plan members profile related information including credit card and other attributes
- Track and contribute to the monthly progress towards membership/program renewal targets
- Facilitate client membership plan adjustments and sending invoices to clients upon request
- Assist with organization to help maximize efficiency and exceptional client service
- Work with marketing and product teams on retention strategies across product pillars
- Participate in client satisfaction initiatives and proactively communicate customer feedback
- Other duties as assigned

The Requirements:

- Undergraduate degree in Business, or Health Sciences
- Exceptional client service skills
- Proficiency in Microsoft Office suite
- Excellent written and verbal communication skills
- Some background in client service (phone or in-person) and/or client loyalty & retention will be a strong asset.

Other desired attributes include:

- The ability to respond to ad-hoc requests from internal and external clients
- The ability to respond to changing business priorities
- The ability to deliver results on a timely basis with mínimal supervision

This position is full-time and is scheduled primarily during business hours Tuesday through Saturday. The role is fully remote with an occasional requirement to come into the office for training and team meetings/events.

Our Benefits:
Medcan’s philosophy of Live Well, For Life applies not only to our clients, but also our valued staff members. We provide paid Wellness Days along with a variety of programs to help our employees manage their mental and physical well-being. We offer special employee rates on fitness sessions, in-house specialty services, and a complimentary membership to our clinic to name a few.

This position comes with an attractive total compensation package including a competitive compensation model, a comprehensive benefits plan, RRSP matching, and a genuine opportunity to grow. We offer hybrid/flexible work arrangements to help Medcanners balance their work and personal or family needs.

We also have employee perks to continue to help our staff Live Well, For Life. This includes complimentary group fitness sessions as well as an on-site healthy lunch program provided by our own food and catering brand, Nourish. We also provide interactive webinars hosted by our in-house experts focused on Eat, Move, Think. Our enhanced benefits package is just one of the reasons why we continue to be one of Canada’s Best Managed Companies

We thank all applicants for their interest; however only those selected for an initial interview will be contacted. No phone calls and no agencies please.

Diversity, Inclusion, and Accessibility:
Medcan is an equal opportunity employer committed to the principles of employment equity, diversity, and inclusion. We continuously work to provide a fair opportunity for all staff to participate and succeed at work, creating a sense of belonging, respect and a place that values the unique perspectives and lived experiences of each member of our team. We recogni

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