Manager, Technical Documentation

6 months ago

Cambridge, Canada ATS Automation Tooling Systems Full time

Join our globally growing team at ATS Industrial Automation where we create complex automation solutions at the highest level that sustainably impact lives around the world.

At ATS, a publicly traded global company with a proud 40-year history, we help drive the future with our factory-wide automation solutions. At ATS Industrial Automation, what we do matters - both to our customers and to their customers. With 1000 skilled employees around the world, we design, build and service mission-critical automated assembly and test solutions for mobility, nuclear and specialty automation. Our customers are leaders in their industries and rely on us to deliver what we promise - on time and on budget. Combined with our broad product portfolio, financial strength and global presence, we provide our customers with the best automation solutions wherever and whenever they need them.

**Major Duties**:
Lead technical documentation group across all ATS Industrial Automation sites in creating, editing and reviewing written and graphical content for custom automation systems. Foster a team environment by driving collaboration, accountability, organizational development, training and continuous improvement activities.

**Specific Responsibilities**:

- Review project schedules on a timely basis to ensure the technical documentation deliverables (i.e. Operations and Maintenance Manuals) of projects are completed on time and take corrective action, coordinating with other departments as required
- Assess workload, assign leads to engineering projects and oversee the completion according to specific deadlines and project schedules
- Conduct /oversee employee performance evaluations, recommend salary adjustments, and initiate personnel actions such as promotions, transfers, discharges and disciplinary measures for their staff
- Encourage and mentor direct employees to ensure that departmental morale and efficiency are maintained at the highest level
- Conduct regular 1:1 with Group leads and direct reports
- Support employee training by analyzing needs on an annual basis using the training matrix
- Based on business goals and annual growth, establish resource requirements skills and organizational needs that will sustain adequate capacity and leadership within the department.
- Coach team members on ATS ABM processes, A3s, RCAs, cost benefit analysis, process development
- Lead regular team meetings
- Prioritize resources to ensure all work is achieved. Work closely with the operations team to ensure resources are properly deployed.
- Deploy Visual Management tools for Engineering Team (i.e., Control Board)
- Develop & deploy Team KPIs (Safety, Quality, Delivery, Productivity, Cost, and Employee Engagement)
- Measure departmental KPI results and rework and develop improvement plans where required.
- Set objectives on a yearly basis that align with business unit objectives and track progress throughout the year on those objectives
- Interview and select applicants on their technical qualifications and suitability for positions in the department when hiring new personnel
- Hold departmental communications meetings on a regular basis (minimum once per quarter).
- Develop outside suppliers in anticipation of overload situations
- Maintain a co-operative working relationship with your counterparts in other ATS business units
- Advocate and foster a team environment within both the department and throughout the business unit
- Emphasize continuous improvement as a long-term goal and with the Director, implement procedures and programs to achieve continuous improvement in this area
- Ensure that training is provided to all departmental employees are per established in the training matrix
- Ensure that all business activities are performed with the highest ethical standards and in compliance with the ATS Code of Business Conduct
- Perform duties across all ATS Industrial Automation sites

**Additional Responsibilities**:
Customer Satisfaction
- Provide timely customer intelligence to Sales and Business Development
- Monitor and report on internal customer satisfaction data to the Director and Relationship Managers

Financial Performance
- Deliver on the departmental initiatives prescribed by the Director
- Routinely monitor and report on team project status using a project status tracking system
- Ensure optimal utilization of resources within the team.
- Manage the team within the budget parameters by forecasting, implementing and defining resource plans and alerting the Director of project variances within time frames that prevent budget over-runs
- With the Director, collaborate on developing a departmental budget on an annual basis

Quality Improvement
- Recommend and direct the implementation of best practices and standard designs to improve quality.
- Measure and report on quality performance data
- Support the business unit quality system by maintaining quality system procedures, conducting a departmental audit and responding to

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