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Member Customer Service Representative

4 months ago

Ottawa, Canada CFMWS Full time

**WHO WE ARE**
CFMWS. A job with purpose. Our 4000+ person strong organization champions a healthy, fun, creative and active lifestyle for Canadian Armed Forces members, Veterans and their families. Help us deliver a variety of recreation and fitness programs, offer family support, organize charity events and make sure our members access retail, travel and banking discounts and customized financial services. At Canadian Forces Morale and Welfare Services (CFMWS), we love what we do. And we live it too.

**THE ROLE**
Under the direction of the Member/Customer Service Program Coordinator, the Member Customer Service Representative provides administrative support to the CFOne Membership office such as data entry and compilation, record keeping, front-line customer service, correspondence, data cleaning and follow-up action. They maintain the integrity of sensitive information vetted or discussed in the office environment. They open and maintain customer accounts by recording account information. They resolve product and service problems, and follow up to ensure resolutions. They keep records of customer interactions, processes customer accounts and files documents.

**QUALIFICATIONS NEEDED** Education, Certifications and Licenses**

High school diploma AND several years of experience in office administration or a related field

**Experience**

In office administration

In online retailing

In customer loyalty programs

In Point of Sale (POS) system

In data entry, data manipulation, record-keeping and retrieval techniques

In drafting correspondence and reports

In maintaining filing systems

In working in a call centre environment

In designing and maintaining electronic reporting forms

In responding to enquiries and complaints

**Competencies, Skills and Abilities**

Client focus, organizational knowledge, communication, innovation, teamwork and leadership.

**LANGUAGE REQUIREMENTS**
Bilingual Essential

Reading: Functional

Writing: Functional

Oral: Functional

**BENEFITS AVAILABLE** Health Benefits**: Drug coverage, travel insurance, dental, vision, life insurance, disability insurance and accidental death and dismemberment coverage.

**Work Life Balance**: A wide range of paid/unpaid leave, including paid vacation, family related leave and personal days.

**Retirement Planning**: A Defined Benefit Pension Plan and Group Savings Plans.

**Learning and Development**: Tuition Assistance Program and Advanced Learning Program, payment of professional association memberships, online learning opportunities and second language training.

**Perks**: Discounts through CF One Member Appreciation.

**OTHER INFORMATION**
This position is located in Ottawa/Gatineau region and may allow flexible work options such as remote or hybrid work but the employee must be able to report to the assigned work location. Remote work may be required depending on health and safety considerations.

The selection process will be done virtually and a Skills Assessment Test may be issued.

Note that this is a term contract with the possibility of extension.

**START DATE**

December 11, 2023

**INCLUSION AND ACCOMMODATION**

Job Reference: CFMWS09225