Customer Service Representative

6 months ago


SaintLaurent, Canada Lanctot Ltée Full time

**WHY CHOOSE LANCTÔT?**
Since 1953, Lanctôt Ltée has been a Canadian family business specializing in the distribution and production of high-end products and brands in 7 industries: Skiing, Cycling, Golf, Outerwear, Team Sports, Fashion and Optic.

**THE BENEFITS**:

- Group insurances after 3 months
- RRSP program with employer contribution after 1 year
- A generous employee purchase program for all our brands
- Internal career advancement opportunities.
- Access to an onsite Gym
- Hybrid organization : 3 days in the office, 2 days from home
- Proximity to public transportation and Free parking
- Not to brag, but our team is simply amazing

**YOUR NEW CHALLENGE**

We are looking for an expert of customer service who is interested in sports and outdoor equipment and apparel.

**YOUR RESPONSIBILITIES**:

- Manage order entry (via computerized, manual and/or online data exchange), as well as order fulfillment activities.
- Closely monitor product supply to avoid stock-outs.
- Collaborate with the Logistics and Transport Department to ensure prompt delivery of customer orders.
- Proactively solve common customer problems
- Promptly research and respond to customer queries and complaints.
- Produce various statistical reports.
- Collaborate with colleagues and other departments, including Logistics, Account Management, and other divisions, to keep those who need to be kept informed and to maintain healthy customer relations.
- Work efficiently under tight deadlines while ensuring a high level of accuracy.

**QUALITIES OF OUR IDEAL CANDIDATE**
- Bilingualism essential (French and English, written and spoken)
- Strong problem-solving skills and willingness to work hard to find a solution.
- Strong interpersonal and persuasive skills, able to prioritize and multi-task thoroughly in a dynamic environment.
- Results-oriented professional committed to providing first-rate customer service.
- Very good knowledge of MS Office, Excel - intermediate level an advantage
- Ability to handle stressful situations.
- Organized, self-starter, flexible, courteous, energetic, team player with a positive attitude.
- Knowledge of SAP is considered an asset.
- Good knowledge and passion for hockey and baseball products an asset

**PROFESSIONAL QUALIFICATIONS**:

- College diploma or equivalent
- Three (3) to five (5) years' experience in a similar position.



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