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Operator, Security Operations Centre

4 months ago

Ottawa, Canada Canadian Air Transport Security Authority Full time

The Canadian Air Transport Security Authority (CATSA) has 1 exciting fixed-term opportunity within the Operations branch at CATSA HQ.

This position represents an opportunity for career-driven individuals seeking a position within an organization that inspires growth and promotes excellence to make a difference and contribute to CATSA’s unique culture as it strives to excel in air transport security.

**Why is CATSA a great fit for you?**

CATSA is world leader in aviation security and screening with a mandate to protect the public. A Crown corporation, it features a mix of public service and private sector diverse backgrounds in which is reflective of the varied background of its employees. CATSA encourages innovation and creativity and offers a healthy and diverse workplace where employees work in an environment where they can be their true selves and feel energized and proud.

If you are a motivated professional seeking a position within a multifunctional and collaborative environment and you are looking for the next great adventure, CATSA is the place for you

**Summary of responsibilities**:
Reporting to the Manager, SOC and Security Liaison and under the functional supervision of the Team Leader, SOC, **the Operator, SOC** is responsible for operating the central repository (hub) of communication and information from various sources to monitor and support the response to critical security incidents at airport checkpoints across Canada and to disseminate such information to CATSA Management and key stakeholders. The Operator, SOC performs all other duties and responsibilities related to the position as required.

**What you need to succeed**

**To qualify for the position, you must have**:

- Successful completion of a high school or college diploma;
- A minimum of one (1) year of experience working in an operational environment or communications centre utilizing a central repository service, or as a dispatcher;
- Experience responding to emergency calls/situations;
- A minimum of two (2) years of experience in a client service role.

**This position is best suited to individuals with the following skills and abilities**:

- Ability to listen attentively and capture critical details of communication;
- Ability to work calmly under pressure;
- Strong teamwork orientation;
- Ability to multi-task and prioritize;
- Ability to communicate information concisely and precisely; excellent reporting skills;
- Ability to liaise with and engage others;
- Discretion and tact;
- Thoroughness; high attention to detail;
- Ease with technology.

**Valuable skills include**:

- Knowledge of CATSA's mandate and priorities, as well as an awareness of relevant legislation impacting CATSA;
- Familiarity with Microsoft Office and comfortable using technology such as CCTV
- Knowledge of the aviation industry;
- Experience drafting reports;
- Experience working in an airport environment;
- Knowledge of the law or security field.

**Specific work requirements**
- Ability to work shifts based on a 7 days per week, 24 hours a day and 365 days a year work schedule;
- Ability to be on-call;
- Ability to work overtime as required;
- Ability to travel as required;
- Language Profile: Bilingual (CBCC);
- Ability to obtain and maintain a Secret security clearance;
- Be a Canadian citizen or permanent resident.

**How to apply**:
**Additional information**:
CATSA is dedicated to an inclusive selection process and work environment. If you require an accommodation, please advise the Human Resources representative when you are invited to meet with us regarding this employment opportunity.

**Inclusion & Diversity**
- Taleo ID:
**1981**
- Language Requirements:
**Bilingual Imperative**
- Job category:
**Operations**
- Hiring Pay Range:
**$60,211 - $75,263**
- Staffing Method:
**Fixed-Term Vacancy**
- # of openings:
**1**
- Position reports to:
**Ottawa - Head Office**
- Posting Date:
**14/08/23**
- Working Location:
**Ottawa**
- Application Deadline:
**01/09/23**
- Working Location Category:
**On-Site