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Customer Service Representative

4 months ago

Langley, Canada Apex Aluminum Extrusions Full time

We have an exciting opportunity for a Customer Service Representative to join our Customer Service Team in Langley, BC.
- Do you want to be part of a passionate, innovative team? Do you take pride in delivering high quality in your work? Are you interested in growing your career with British Columbia’s only Aluminum Extruder?_

If the answer is YES, then read on

This is a full-time, permanent position, with an excellent benefits package, and room for growth.

**Shift Schedule**: 8:00 am - 4:30 pm Monday to Friday

**Essential Duties and Responsibilities**:

- Understanding the needs and challenges of our customers to best support them.
- Constant communication with customers and operations team.
- Process and enter orders and quotations.
- Accurately create new customers and parts.
- Updating system information for accuracy.
- Becoming an expert on our ERP system.
- Process corrective actions and RMA’s
- Meet deadlines, follow up and report up if there are delays
- Review and monitor orders, RMA’s, holds, and credits to ensure all details of the customer requirements are met and accurately acknowledged.
- Assisting with administrative tasks which include, but aren’t limited to, scanning documents, arranging couriers, answering phones, and filing.
- Other duties, as assigned.

**Knowledge/Experience**:

- Minimum 2+ years of order entry experience in a B2B customer service environment, preferably a manufacturing setting
- Experience with Microsoft Word, Excel, and Teams.

**Must Have Skills**:

- Team player
- Possess a positive "can do" attitude
- Reliability
- Multi-tasker
- Intermediate Computer Skills
- Flexibility and adaptability to work in a timely manner
- Excellent organizational skills
- Exceptional accuracy and attention to detail.
- Strong analytical and mathematical skills
- Ability to problem solve and prioritize in an environment with multiple changing priorities.
- Demonstrate commitment to your team

**What We Offer**:

- Extended health benefits
- Dental coverage
- Vision coverage
- Life Insurance
- RRSP matching
- Employee Appreciation Events

Check out all our current job listings at Apex Careers.

**Equity Statement**: Consistent with our commitments to equity and diversity, we actively recruit from all designated groups. We also provide employment accommodation upon request to current staff members and to applicants during the recruitment process. We aim to provide a work environment where excellence is allowed to flourish and diversity is prized. We are committed to providing accommodation throughout the interview and employment process. If you require an accommodation, please advise the hiring manager or recruiter.