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Front Counter/order Desk

4 months ago

Greater Sudbury, Canada Reliable Cleaning Services Full time

We are looking for a Customer Service Order desk taker to manage our front desk on a daily basis and to perform a variety of administrative tasks, telephone and retail sales.

As a member of the Reliable Team, you will be the first point of contact for our company. To be successful in this position, you should have a pleasant personality, as this is customer service role. You should be able to deal with public in a professional, timely and effective manner, while streamlining office operations. Multitasking are essential for this position. This is a Tuesday through Saturday position.

**You will be Responsible for**:

- Serving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately
- Answering the calls, screening and forwarding incoming phone calls
- Ensure reception area is tidy and presentable.
- Open and close cash register, performing tasks such as counting money, and balancing cash.
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges.
- Recommend, select, and help locate or obtain merchandise based on customer needs.
- Answer questions regarding the store and its merchandise.
- Describe merchandise and explain use, operation, and care of merchandise to customers.
- Clean shelves, and counter.
- Inventory stock and requisition new stock.
- Rent merchandise to customers.
- Other duties as required

**Requirements**:

- Proven work experience as a Receptionist, Front Office Representative, Retail Sales or similar role is an asset.
- Proficiency in Microsoft Office Suite
- Hands-on experience with office equipment (e.g. fax machines and printers)
- Professional attitude and appearance
- Solid written and verbal communication skills
- Ability to be resourceful and proactive when issues arise
- Excellent organizational skills
- Multitasking and time-management skills, with the ability to prioritize tasks
- Customer service attitude
- Excellent communication skills to liaise with co-workers, managers and customers
- Problem solving skills
- Team player with ability to work independently
- Willingness to learn

**Working Conditions**
- Manual dexterity required to use desktop computer and peripherals
- Overtime as required
- Lifting or moving up to 30 lbs. may be required

**Job Types**: Full-time, Permanent

**Salary**: $17.00-$19.00 per hour

**Benefits**:

- Casual dress
- Extended health care
- On-site parking
- Store discount

Schedule:

- 4 hour shift
- 8 hour shift
- Monday to Friday
- Morning shift
- Weekends as needed

Ability to commute/relocate:

- Greater Sudbury, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Front desk: 1 year (preferred)
- Administrative experience: 1 year (preferred)

Work Location: In person