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IT Operations Analyst
4 months ago
**Job Number**: 55772
**Group**: Magna Powertrain
**Division**: Core Drive
**Job Type**: 1 Year Contract
**Location**: Concord, ON
**Group Introduction**
Advancing mobility. Making automotive technology that is smarter, cleaner, and safer, while still fun to drive. And making it for everyone. That’s what we’re passionate about at Magna Powertrain. We do it by creating world-class powertrain solutions for conventional, hybrid, and pure electric vehicles. We’re making electrification more than a buzzword, we’re bringing it to the road. Innovation is what drives us and we drive innovation. Dream big and create the future of mobility at Magna Powertrain.
**Role Summary**:
The IT Operations Analyst is responsible for providing exceptional customer service to end users by ensuring operational availability and network security of data servers, user devices and communication links.
**Key Responsibilities**:
- Ensure operational availability of data servers, user devices and communication links through maintenance, quick and accurate problem detection and resolution.
- Ensure office and terminal computers, ERP, and network systems are set up and operating properly and problems are addressed on a timely basis.
- Provide network security of data servers, user devices and communication links with regular password changes, effective management of file access rights, data backups per procedure, anti-virus protection and a workable IT disaster recovery plans.
- Assist with installing and upgrading of IT solutions.
- Monitor system usage in accordance with the Magna Powertrain’s Employee Information Technology Guidelines.
- Develop and maintain a working business relationship with vendors, ensure adequate ROI and support for company objectives.
- Provide the highest level of user satisfaction through sound communication.
- Create user accounts and maintain appropriate access for individuals to necessary information.
- Perform preventative maintenance, including checking and cleaning of workstations, printers and peripherals.
- Develop and maintain an adequate asset management system.
- Some programming and database query reporting.
- Work closely with the SSG IT Team on a daily basis and travel when necessary to other local divisions to provide optimal level of support.
- Additional duties and responsibilities as assigned.
**Key Qualifications/Requirements**:
- Currently enrolled in a Degree/Diploma program in Computer Science/Systems or related program close to graduation or recent graduate
- Must be able to communicate fluently in both written and spoken English.
- Effective communicator with people at all levels.
- Valid driver's licence and reliable vehicle.
- Ability to work independently with mínimal supervision.
- Knowledge of LAN / WAN, Server, PC and peripherals.
- Working knowledge of Windows xx desktop and server operating systems.
- Must be competent with Microsoft Office Suite and familiarity with messaging.
- Programming and database knowledge.
- Knowledge of VMware Vsphere ESX 4/ESXi 5/5.1/5.5/6.0, vCentre 4/5.5,vMotion.
- Ability to handle highly sensitive matters with objectivity and discretion; High personal standard of integrity.
Please note: Travel between Powertrain divisions within the GTA occasionally required.
**Additional Perks and Benefits**:
- Magna Powertrain offers a variety of competitive perks and benefits, including:
- Collaborative work environment
- Social events, including summer BBQs, charity events and holiday events
- Magna-owned Park (Simeon Park) offering basketball courts, volleyball courts, trails, swimming pool, etc.
- Employee & Family Assistance Program
- Employee Discount Program & Vehicle Purchase Incentive Program
- Best Doctors by Teladoc Medical Experts Program
- Comprehensive training program and reimbursement for courses and programs directly related to job
**Additional Information**:
Accommodations for disabilities in relation to the job selection process are available upon request.
**Awareness. Unity. Empowerment.**:
