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Service Coordinator

3 months ago

East Mountain, Canada Wilson Equipment Full time

**Service Coordinator Job Overview**:
“At Wilson Equipment, we value our people, our customers, and our community. We are committed to paving the way to continuously provide an equitable, inclusive, and diverse team that works together to build a safe and better workplace”.
- Customer communication: function as the main point of contact for customers addressing service inquires, resolving issues, and providing updates on service requests.
- Perform quote preparation as required.
- Opening and Closing work orders: open work orders, review their status and completion, update ERP system (Enterprise Resource Planning) with necessary information in a timely manner.
- Documentation and Reporting: maintain accurate records of service requests, including customer details, history, and job progress.
- Provide management team, operations, administrative staff, with up-to-date information.
- Uphold customer service standards and ensure that all customer service standards are met.
- Work closely with product support, service supervisors (shop & field).
- Preform warranty and administrative tasks with accuracy and in a timely manner
- Using Docuware software to post payables.

Qualifications:

- High School diploma or equivalent.
- Previous experience in coordination role or customer service role is preferred.
- Flexibility and adaptability as you will be working in a dynamic and fast paced environment where priorities may change, and unexpected situation may arise. Being adaptable is important for success in this role.
- Strong computer skills including familiarity with Microsoft Office Suite.
- Excellent verbal and written communication skills
- Organization and multitasking skills: service coordinators often encounter challenges or issues that require problem-solving abilities. You should be a critical thinker, be able to analyze situations, and find appropriate solutions.
- Strong customer service orientation with a passion for delivering exceptional customer experience.
- Interpersonal Skill: in this role you will interact with a range of individuals including customers, colleagues, and cross functional team leads.
- Attention to detail: pay close attention to details to ensure accuracy in scheduling, documenting, and coordination services.

We offer competitive compensation, opportunities for growth and development, and a positive work environment. If you are a motivated individual with a passion for customer service, we would love to hear from you.

Wilson Equipment is an equal opportunity employer.


Expected hours: forty per week plus benefits and pension program.
- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
- Wellness program

Schedule: Monday to Friday

Work Location: Truro, NS B6L 2A3 (in person)

Experience: 1+ years (preferred)

Ability to commute/relocate: Truro, NS B6L 2A3: reliably commute or plan to relocate before starting work (preferred)

Expected start date: Immediate.

We value diversity and are committed to creating an inclusive environment for all employees.

Pay: $45,000.00-$55,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Employee assistance program
- Employee stock purchase plan
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
- Wellness program

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)

Work Location: In person

Expected start date: 2024-07-02