Technical Writer
6 months ago
theScore, a wholly-owned subsidiary of PENN Entertainment, empowers millions of sports fans through its digital media and sports betting products. Its media app 'theScore' is one of the most popular in North America, delivering fans highly personalized live scores, news, stats, and betting information from their favorite teams, leagues, and players. theScore's sports betting app 'theScore Bet Sportsbook & Casino' delivers an immersive and holistic mobile sports betting and iCasino experience. theScore Bet is currently live in the Company's home province of Ontario. theScore also creates and distributes innovative digital content through its web, social and esports platforms.
- The Technical Writer is responsible to craft a range of documentation; from highly technical software documents intended for software engineers to clear and simple documents intended for users.
- They will collaborate with all key stakeholders, including Product Management, Product Owner, Software Engineers, QA Engineers and Customer Support in order to plan for and solicit feedback on a variety of documentation-related projects.
**Key Deliverables**:
- Develop comprehensive documentation that meets organization standards
- Gain deep understanding of products and translate complex information into simple and polished content
- Creates and maintains online help and installation guides for software product releases
- Creates and maintains graphical images and diagrams that explain the products
- Works with Product Manager to define the screens and reports, ensuring flows are correct and labels and help text is clear and concise
- Selects appropriate medium for message or audience and creates different types of user documentation (how-to guides, quick references, online help, release summaries, product summaries, etc.)
- Ensures project schedule milestones and quality standards are met
- Develop and maintain detailed database of reference materials, including research, usability tests, and design specifications
- Standardize content across all platforms and media
- Gather user feedback from customers and other stakeholders
**Responsibilities**:
- Research, outline, write, and edit content, working closely with Software Engineers
- Responsible for creating and maintaining online help and installation guides for software product releases
- Proactively work with Software Engineers, Quality Assurance Engineers, and Customer facing team to ensure that changes to the product are assessed and documented adequately
- Work with engineering and customer support to identify documentation repositories, revise and edit, and determine best solutions for data compilation and centralized storage
- Creates and maintains online help and installation guides for software product releases
- Create and maintain information architecture template at that adhere to organizational standards
- Coordinate the localization of software and documentation
- Localized text back into source code and help files
**EXPERIENCE, KNOWLEDGE, SKILLS AND ABILITY REQUIRED**:
- 2-5 years relevant experience
- Very strong English skills: excellent writing, editing, and communication
- Technical writing certificate or degree in a relevant discipline
- Experience with (technical writing software
- e.g. Madcap Flare)
- Experience using (e.g. TFS), a source management tool
- Extensive knowledge of document preparation standards _(including software _documentation standards_) and delivery mechanisms _(e.g. online and web help, PDFs, _HTML)_
- Excellent analytical and document design skills
- Strong organizational and coordinating abilities
- Ability to work independently and effectively under a tight deadline and in cooperation with an international group of contributors toward key deliverables
- #LI-HYBRID
- theScore is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability or age._
-
Technical Writer
5 months ago
Toronto, Canada Greenshield Holdings Full timeGreenShield Health is looking for a Technical Writer to join our Product team. You will be developing technical content for our Help Centres, UX copy, video tutorials, internal knowledge base materials, release notes, and other content that assembles technical and business information clearly. This position will report to the Technical Writing Team Lead and...
-
Technical Writer
3 months ago
Toronto, Canada Tekstaff IT Solutions Full time**Our client in the Banking industry has an immediate opening for a Technical Writer.** Duration: 4 Months Location: Toronto/Ontario, Hybrid(onsite twice a week (Wednesday is anchor day) Hours: 9am-5pm ( 7.5 hours/ day) MUST HAVE: Technical Writer experience Procedural writing experience User manual experience Tool guide experience Microsoft Word NICE...
-
Technical Writer
5 months ago
Toronto, Canada Arthur Grand Technologies Inc Full time**Position: RQ05816 - Technical Writer - Senior** **Location: 222 Jarvis Street, Toronto, Ontario (Hybrid)** **Duration: Long Term Contract** **Must haves** - 3-5+ years as Technical writer - Experience designing content to meet user needs and make complex, technical language and process simple to understand - Experience with medium-to-large sized product...
-
Technical Writer
6 months ago
Toronto, Canada Corpay Full timeWhat We Need Corpay is currently looking to hire a Technical Writer within our Product Management division. This position falls under our Corpay Cross-Border line of business and is located in Toronto, ON. In this role, you will play a crucial role in the Product team and will contribute to the development of internal and external Help guides, API...
-
Senior Technical Writer
6 months ago
Toronto, Canada CB Canada Full timeSenior Technical Writer On behalf of our client in the Banking Sector, PROCOM is looking for a Senior Technical Writer. Senior Technical Writer – Job Description Create content for the audience - You'll write audience-centred content that is clear, accurate and complete by following internal and department standards and general standards for plain language...
-
Bilingual Technical Writer
6 months ago
Toronto, Canada Greenshield Holdings Full timeGreenShield is looking for a Technical Writer and Localization Project Manager (Hybrid) to join our Product team. You will be developing technical content for our Help Centres, UX copy, video tutorials, release notes, and other content that assembles technical and business information clearly. In addition to writing, this role will be a translation resource...
-
Technical Writer
5 months ago
Toronto, Canada Themesoft technologies Full time**Technical Writer** **Location can be Remote - US or Canada** **Long term contract** experience in Compute + Storage (VMWare, Nutanix hyperconverged), and Backup Solutions (like Rubrik). - **Client is specifically looking for this**. - Must distill complex technical information into user-friendly documents - Good knowledge of IT technologies in the area...
-
Technical Writer
6 months ago
Toronto, Canada NTT DATA Full time**Req ID**: 274556 We are currently seeking a Technical Writer to join our team in Toronto, Ontario (CA-ON), Canada (CA). As a Technical Writer, you will use your wide array of knowledge to provide support to our clients. If you are passionate about communication, technology and are solution driven, you will be a great fit for our team. In this hands-on...
-
Technical Writer, Staff
5 months ago
Toronto, Canada Marvell Full timeAbout Marvell Marvell’s semiconductor solutions are the essential building blocks of the data infrastructure that connects our world. Across enterprise, cloud and AI, automotive, and carrier architectures, our innovative technology is enabling new possibilities. At Marvell, you can affect the arc of individual lives, lift the trajectory of entire...
-
Technical Writer
5 months ago
Toronto, Canada Lone Wolf Technologies Full time**We’re here to make real estate transactions simpler. We do that by providing a digital lead-to-close experience for agents, brokers, and their consumers. We’ve seen a lot of change over the past 30 years—but we’ve been here to support real estate from day one.** **With the diverse landscape of the real estate industry, we want diverse talent! We...
-
Technical Writer
5 months ago
Toronto, Canada Atlantis IT group Full time**JD**: **Role - Technical Writer** **Location - Toronto, ON** **(Hybrid)** **Duration - Long-term Contract** 1. Strong understanding of regulatory requirements. 2. Exceptional writing skills 3. Ability to translate complex technical information into clear and concise documentation 4. Create and update user manuals, process documentation, compliance...
-
Technical Writer with Figma
5 months ago
Toronto, Canada Arthur Grand Technologies Inc Full time**Position: Technical Writer - Senior** **Location: Toronto, Ontario (Hybrid)** **Duration: Long Term** **Employment: Contract** **Must haves** - 3-5+ years as Technical writer - Experience designing content to meet user needs and make complex, technical language and process simple to understand - Experience with medium-to-large sized product development /...
-
Technical Writer, Google Cloud
3 months ago
Toronto, Canada Google Full time**Minimum qualifications**: - Bachelor's degree in a relevant field, or equivalent practical experience. - 4 years of experience creating content for technical audiences (e.g., developer documentation, Computer Science course material, or IT administration playbooks). - Experience writing for the web and with Markdown, HTML, CSS, or JavaScript. **Preferred...
-
Technical Writer
6 months ago
Toronto, Canada Tao Solutions Inc Full timeAre you eager to make a tangible impact through your writing skills? Seek a dynamic working atmosphere that values your personal time as much as your professional dedication? If you're a proactive and motivated individual with a keen interest in expanding your knowledge, then we want you on our team. Prepare to be stimulated and grow professionally! **About...
-
Technical Writer
5 months ago
Toronto, Canada Motorola Solutions Full time**Company Overview**: At Motorola Solutions, we’re guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We’re solving for safer by building the best possible technologies across...
-
Technical Writer
3 months ago
Toronto, Canada Veeva Systems Full time**Team**: Product Management & Alliances **City**: Toronto **Country**: Canada - Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth...
-
Technical Writer, Foundation Services
1 week ago
Toronto, Canada Google Full time**Minimum qualifications**: - Bachelor's degree in a relevant field, or equivalent practical experience. - 4 years of experience creating content for technical audiences (e.g., developer documentation, Computer Science course material, or IT administration playbooks). - Experience writing for the web and with Markdown, HTML, CSS, or JavaScript. **Preferred...
-
Technical Writer
5 months ago
Toronto, Canada Bold Commerce Full time**Who is Bold Commerce?** Bold Commerce makes checkout better, helping brands convert more shoppers in more places. As a leader in the composable commerce space, Bold Checkout is the only high-converting, customizable headless solution with built in subscriptions and pricing capabilities, for a checkout without limits. Named one of Built In Austin’s Best...
-
Technical Writer I
4 weeks ago
Toronto, Ontario, Canada Varicent Full timeAbout the Role:We are seeking a skilled Technical Writer to join our team at Varicent. As a Technical Writer, you will be responsible for creating high-quality documentation and microcopy to help our customers succeed with our products and features.Key Responsibilities:Develop and maintain online help content for our customers, business partners, and...
-
Technical Writer
5 months ago
Toronto, Canada Cyderes Full timeAbout the Company Cyderes is a global cybersecurity powerhouse offering comprehensive solutions around managed security, identity and access management, and professional services. Cyderes provides the people, process, and technology modern enterprises rely on to manage risk, maintain compliance, and respond to security threats with greater speed, scale, and...