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Health Authority Solution Support Technical Lead
4 months ago
**Health Authority Solution Support Technical Lead**
Workplace Tech and Services
Burnaby, BC
In accordance with the Mission, Vision, Values and strategic direction of PHSA, safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA’s Agencies/Divisions/Services, and as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position. Reporting to the Manager Workplace Technology and Services, the Health Authority (HA) Solution Support Technical Lead has direct responsibility for leading the design, development, implementation, project management, control and governance of strategies and integrated technical solutions for PHSA IMITS.
The HA Solution Support Technical Lead will lead the HA Solutions Support Team to fulfill their core responsibilities. It includes working with key stakeholders including Service Providers, IMITS technical teams, external technical teams and other Health Authority stakeholders to translate the Client’s business requirements in designing integrated technical solutions for various initiatives and support the implementation of the desired solution in the clinical and business environment. The Lead will commit to and pursue continuous quality improvement according to Customer Service industry best practices.
**What you’ll do**
- Supervise the HA Solution Support Team under the direction of the Manager Workplace Technology and Services including delegating tasks and providing direction to team members; monitoring performance; and managing conflicts
- Lead operational activities for the HA Solution Support Team and collaborate with various IMITS teams, Service Providers and external resources to ensure holistic end-to-end delivery of workplace technology services to the client. This includes conducting project and change management activities; developing and implementing plans; providing status reports to the Manager Workplace Technology and Services; chairing team meetings; recommending and monitoring budgets; and recommending annual goals and objectives for the area of responsibility ensuring consistency with department strategies, objectives, goals and plans
- Lead analysis, design, development, consultation, service planning, and implementation of integrated technical solutions working closely with business units, functional leads, IMTIS technical teams and external resources to fulfill client’s business and clinical needs. Obtain final approval for the technical solution from the Manager Workplace Technology and Services
- Engage clients and maintain ongoing communication; provide issue resolution support; and manage client and stakeholder expectations under the direction of Manager Workplace Technology and Services
- Conduct research on markets and technology trends, and lead the development and maintenance of formalized solution and process documentation that add further insight and depth of knowledge to the solution area as well as other supporting documentation including but not limited to briefing notes, business cases, technical documentation, and technical diagrams
- Support the development and implementation of policies and standards related to technology architecture
- Participates in governance meetings, advisory groups, special task forums, and strategic planning sessions, providing independent strategic business and change management advice under the direction of Manager Workplace Technology and Services
- Perform other related duties as required
**What you bring**
**Qualifications**:
- A level of education, training and experience equivalent to a Bachelor’s degree in computer science or related discipline, and five (5) to seven (7) years of recent related experience with IT disciplines from a Client/server environment in a large, complex, multi-site organization.
- Prior experience in a supervisory capacity or lead role
- Experience in developing and implementing co-existence and migration strategies for introducing new workstation infrastructure technologies and developing and maintaining related process standards that are effective and relevant to an organization
- Example - test labs, Group Policies, role groups, mandatory/generic profiles, VPP folder, O/S architecture, Kiosks, Work-Stations-On-Wheels, ITIL fundamentals etc.
- Knowledge of and experience with emerging and transformational technologies including virtual environments (VDI and Citrix), cloud and managed services
- Experience in supporting implementation of strategies and / or technology roadmaps
- Estimating cost models and providing input into negotiation of hardware and software contracts
- Ability to comprehend the functions and capabilities of new technologies
- Ability to translate business needs to technical solution requirements
- Demonstrated initiative with the ability to drive towards goals and attain result
- Adept at fostering a team environment, and leading initiatives and
