Service Writer

JOB TITLE: Service Writer Branch Administrator

POSITION TYPE: Permanent, Full-Time

BRANCH: Brooks, AB

REPORTING TO: Branch Aftermarket Manager

The Canadian agriculture industry is growing, and you could be part of the momentum with Rocky Mountain Equipment (RME). The largest independent dealer of Case IH and Case Construction equipment in Canada, RME consists of 43 construction and agricultural equipment branches across Alberta, Saskatchewan and Manitoba. Our commitment of doing Right by You empowers us to provide a consistent, reliable and safe experience to all our customers and build long-lasting relationships with the greater community.

The Service Writer Branch Administrator helps keep everything in line in the service, sales, and parts departments —things would go awry without them. From scheduling work orders to connecting with customers and technicians to get the work done, these departments run smoothly because of this critical role. If process-driven, efficient and organized describe how you like to work, the Service Writer Branch Administrator position is for you. It doesn’t stop there—RME is committed to offering comprehensive training, support and career development to our employees to assist them with their career goals.

Job Duties and Responsibilities Include:

- Ensuring all paper flow and record keeping for the service department is completed and administered properly and efficiently
- Administer all aspects of the warranty claim flow including claim writing, warranty parts return, warranty account reconciliation, and warranty appeals
- Keep accurate records of customer surveys
- Work with Service Manager on day-to-day operations of the service department
- Employee must adhere to all Occupational Health and Safety Standards—RME is committed to the protection and wellness of its employees
- External reception duties (including greeting customers and directing calls)
- Internal Customer Service
- Provide administrative support directly to branch managers
- Other administrative duties as assigned
- Adhere to all Occupational Health and Safety standards as the company is committed to the protection and wellness of its employees

Job Requirements and Qualifications Include:

- High school diploma
- Excellent computer skills including Microsoft Word, Excel, and other software
- Exceptional customer service skills and communication skills
- Administrative duties
- Technical Knowledge of agriculture and/or construction equipment is an asset
- Previous warranty administration experience with Case IH equipment
- Previous Service Writer experience within an agricultural, construction, automotive or other heavy equipment shop is an asset
- Some accounting knowledge is an asset

We offer a comprehensive benefits package with flexible plans to suit your needs, along with a Group Retirement Plan. We are committed to empowering and investing in our employees to build and maintain relationships with the communities and businesses we serve, which is why we offer competitive salaries across all positions and family health days—six paid personal days for all employees each year.