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Front Desk Supervisor
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Coquitlam, Canada Ramada Coquitlam Full time_**Duties**_ - Greet and welcome guests in a friendly and professional manner - Provide exceptional customer service to all guests - Manage and coordinate guest check-ins and check-outs - Handle guest inquiries, requests, and complaints promptly and efficiently - Maintain a clean and organized front desk area - Answer phone calls and direct them to the...
Front Desk
4 months ago
**ABOUT US**_
- Who are we? We are a locally owned and operated business enhancing the beauty of the Lower Mainland since 1984 The Megahair Family is comprised of 6 Eccotique Salon & Spas and 8 Zennkai Salons. We are known as leaders in the industry for our commitment to the education and development of our employees. We go above and beyond to ensure unwavering guest satisfaction and we strive to make a positive impact on our team members daily lives._
- **COORDINATOR RESPONSIBILITIES**_
- _Recognition & greeting of all clients/guests entering store._
- _Thorough knowledge of all products & services we offer to ensure accurate bookings & recommendations._
- _Fulfillment of all service bookings, confirmation calls & client/guest follow up._
- _Inform all clients/guests about new services & promotions._
- _Appropriately deal with client/guest feedback both positive & negative._
- _Ensure total accuracy with all cash responsibilities, both day end & daily deposits._
- _Ability to troubleshoot & problem solve when needed._
- _Completion of inventory counts each day._
- _Ensure displays are always full & refreshed when selling through stock._
- _Merchandise new inventory upon arrival each week._
- _Unpack boxes for inventory as required. Boxes can weigh 10-30 lbs._
- _Ensure an immaculate presentation of store location through cleanliness & positive atmosphere._
- _Participate in station/room checks to ensure the entire location has completed the required sterilization._
- _Attend company events, classes, seminars & team meetings._
- _Continually work towards exceeding locations sales goals._
- **QUALIFICATIONS REQUIRED**_
- _Previous salon/spa experience preferred._
- _Consistency in maintaining a professional attitude & appearance. Proper dress code, hair & makeup completion must be adhered to daily._
- _Consistent high personal standards & confidence in your abilities._
- _Dedicated to building upon location sales success._
- _Excellent communication skills & strong interpersonal skills._
- _Ability to build positive relationships with our staff & guests._
- _Receptible to feedback from Managers & Leadership staff._
- _Contribute to company success by providing legendary guest service._
- _Desire to keep up to date with the latest trends and ongoing industry education._
- _Involvement and passion for our social media outlets._
- _Strong organizational skills to ensure the success of frontline operations._
- _Ability to fulfill retail goal expectations._
- _Anticipate location needs by constantly evaluating the environment for guest's satisfaction._
- **SHIFT EXPECTATIONS**_
- Our locations are open 7 days a week including holidays. Applicants must be available to work evenings & weekends to fulfill this position._
- Shifts range from:_
- _9:45-6:00 pm & 11:00-7:00 pm (Monday - Wednesday & Saturday)_
- _9:45-6:00 pm & 1:00-9:00 pm (Thursday & Friday)_
- _10:45-6:00 pm & 12:00-5:00 pm (Sunday & Statutory Holidays)_
- This position does require a Saturday availability._
- **BENEFITS & PERKS**_
- _2 weeks paid vacation after one year of employment._
- _Full-time employees are eligible for compensation towards individual benefit packages after 3 months of employment when performance expectations have been met._
- _Coordinators receive an employee evaluation every 6 months._
- _Open to scheduling flexibility._
- _Ongoing company events & classes._
- _Competitive hourly wage based on individual performance._
- _30-40% off our fabulous retail products. Some exclusions apply_
- _Discounted salon & spa services for your advantage._
- _Incentives & contests within the company._
- **GROWTH & DEVELOPMENT**_
- We want you to grow with us Whether you are interested in joining our social media content team, progressing to a leadership role, or obtaining a new skill to enhance your position, the opportunities are endless_
- The Megahair Family is passionate about development. We want all staff to know that they can have a fulfilling and exciting career with us. Therefore, classes are made available to you, and it is our expectation that you participate._
- **Feeling inspired? Is working at Zennkai or Eccotique something you would love? Send us your resume**_
- **We look forward to hearing from you**_
- **For more information visit us at**:_
**Job Types**: Part-time, Permanent
Pay: From $18.00 per hour
**Benefits**:
- Company events
- Flexible schedule
- On-site parking
- Paid time off
- Store discount
Schedule:
- 8 hour shift
- Holidays
- Monday to Friday
- Weekends as needed
Work Location: In person
