Order Desk Assistant

4 months ago


Calgary, Canada Willow Park Wines & Spirits Full time

**Order Desk/Customer Service Agent - Full-Time**

The Order Desk/Customer Service Agent is responsible for assisting our growing commercial department in a high-paced environment. This position will be responsible for handling administration duties, data entry, phone orders, and key reporting for the division.

**Principle Duties**:

- Processing and inputting orders
- Customer sales and quotes
- Assisting with call center orders and inquiries.
- Following up on backorders
- Proactively build relationships with customers and partners
- Other duties as required

**Skills and Specification**:

- Ability to write, speak, and communicate clearly
- Friendly, professional, and energetic personality
- Proficient with computers and entry-level MS Office Programs
- Ability to work in a high-volume environment and maintain a positive attitude and disposition.
- Solid problem-solving and business skills
- Strong attention to detail and work quality
- Effective time management and organization skills
- Able to work efficiently and effectively as a team member and independently

**Education and Qualifications**:

- High School Diploma
- Related work experience
- Computer Skills - MS Office
- Excellent Communication and phone skills

**Desirable Attributes**:

- Wine industry experience
- 1 - 3 years of order desk experience
- Wine, beer, and spirit knowledge to basic knowledge and comfort level
- 2- 5 years experience in customer service
- Able to type 40+ words per minute

Pay: $16.00-$18.00 per hour

Expected hours: 40 per week

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday
- Weekends as needed

Ability to commute/relocate:

- Calgary, AB T2G 3C4: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 2 years (required)

Work Location: In person



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