IT Support Technician

5 months ago


Sarnia, Canada HCLTech Full time

Provide customer facing end-user support that includes
- Break-fix support for Laptop, desktop, tablets and associated hardware peripherals
- IMAC support including large scale/bulk office moves/re-stack activities (all moves)
- Support for the Imaging devices (print/scan/copy/fax) that includes printers and MFDs
- Support for the Mobility devices (IOS/iPhone/IPads)
- VIP and home-based office (HBO) user support
- Manage the ticket queue in ITSM and ensure they are resolved and closed within the defined service level maintenance
- Respond to end-user requests for updates on ticket status and promptly follow up as needed.
- Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement)
- Perform managed print service invoicing/meter read/polling report verification
- Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs
- Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance and upgrades.
- Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support
- Provide IT support for disaster recovery and emergency response activities in the event of emergency situations at local sites.
- Travel to remote and field sites to support
- Provide On-call support if required outside business hours on a rotational basis
- A Technical Certification (Microsoft/HP/Dell) and Strong understanding of Client based Operating Systems would be an added advantage on this role.

**Salary**: Up to $25.00 per hour

Ability to commute/relocate:

- Sarnia, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- IT support: 2 years (required)

Work Location: In person



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