Installation and Services Coordinator

4 days ago

Winnipeg, Canada SUPERIOR CABINETS Full time

**Are you a natural problem-solver and passionate about cabinetry, manufacturing and customer satisfaction? If so, we are looking for you**

**Opportunity**:

- The **Installation and Service Coordinator** will be part of a team that coordinates pickup, delivery, and installation services of product and services with customers, and vendors. The **Installation and Service Coordinator**will also be responsible for tracking projects and driving their completion in the most time sensitive and cost-effective manner.**Relationships**:
**Reports to**: Shared Operations Manager
- **Internal**: Store General managers, Installers, Shared Operations, Sales, and Warehouse and Delivery Departments.
- **External**: Customers and Vendors**Key Position Responsibilities**:

- Focused on growing and retaining customers.
- Leading the timely coordination of cabinet pickups, delivery, installation and service.
- Analyze and process service parts in a cost-effective and timely manner for each job.
- Follow-up on any concerns and provide timely solutions.
- Ongoing communication with Installers, managers and Sales staff to ensure deadlines are met.
- Track and document the progression of the tasks via internal systems.
- Attend regular staff meetings.
- Continuous improvement
- Promote a culture of continuous improvement.
- Present ideas for improving customer care.
- Consistently communicate with customers, Design Consultants, Installers and Vendors.
- Utilize lean tools to improve identify and improve efficiency.
- Participate in continuous improvement initiatives.
- Feedback from customer experience.

**KPIs**:

- Improve store warranty and service costs.
- Improve days to complete job.
- Improve store warranty costs.
- Improve days in inventory.

**Core Competencies**:

- ** Integrity** - Consistently acts in a responsible and ethical manner. Accepts accountability for behavior, organizational values and legal compliance.
- ** Communication Skills** - Effectively articulates the company’s values, vision and performance and aligns all stakeholders to the overall direction of the business.
- ** Customer Orientation** - Drives actions and decisions based on customer needs and values. Is passionately committed to providing fast and high-quality support to customer needs.
- ** People Development** - Contributes to the development and mentoring of people to ensure the implementation of performance standards and advancement of organizational capability.
- ** Relationship Management** - Places priority on developing collaborative internal/external relationships. Understands the expectations of the customer and/or key stakeholders.
- ** Conflict Management** - Manages and resolves conflict in a positive and constructive manner in order to minimize negative impact. Identifies and implements corrective action to achieve proactive resolution.
- ** Knowledge Management** - Ensures that the right information is provided to the right people at the right time, to make sound decisions. Leverages the collective wisdom and expertise of employees and third parties to carry out the objectives of the organization.
- ** Technology Management** - Understands the impact of technological changes on the organization. Utilizes technology to enhance decision-making and improve organizational effectiveness.
- ** Problem Solving and Decision-Making** - Efficiently analyzes problems and implements timely decisions towards resolution and future re-occurrence.
- ** Operational Excellence** - Maintains a high focus on productivity and results. Focuses efforts on activities that will have the greatest return to the customer and the organization.
- ** Quality Management**:

- Understands the importance of quality and strives to achieve corporate objectives.
- ** Safety**- Support and contribute to a safe working environment.

**Key Knowledge, Skills and Abilities**:

- Excellent verbal and written English communication skills.
- Excellent typing skills.
- Proficiency of Microsoft Office, Outlook, and Teams.
- Exceptional Interpersonal and organizational skills.
- Accuracy and attention to detail.
- Time management.
- Ability to work under pressure and deal with multiple deadlines.
- Knowledge of the construction industry.

**Requirements**:

- Minimum Grade 12 or equivalent.
- Experience in construction/trades will be considered an asset.
- Project management experience will also be considered an asset.

**We have**:

- An inclusive company culture
- Training, development & Career progression
- Competitive benefits plan
- Employee Assistance Program
- RRSP matching program
- Employee discounts
- Discounted Corporate Leisure Card Program

We thank you for your interest in joining the Superior team While we welcome all applicants, only those who are selected for an interview will be contacted.

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