Retail Operations Manager

2 months ago

Toronto, Canada Brunello Cucinelli Full time

About us:
"Those who work with us take part in the company’s life. Everybody knows that their work is an indispensable contribution to our shared growth "

- Brunello Cucinelli

Brunello Cucinelli, founded in 1978 by the eponymous designer and entrepreneur, is an Italian house operating in the absolute luxury sector, specializing in cashmere and the international informal luxury ready-to-wear sector. As a perfect blend of industry and craftsmanship, our products are designed to stand the test of time. The whole world is fascinated by the products of our country, by the careful selection of raw materials, and the search for the highest quality and creativity in every step of the production chain. Today, the Brunello Cucinelli company finds its true meaning and aesthetic pursuit in manual skills, craftsmanship and the exclusivity of its collections. They are the truest expression of humanity and of creativity and, as such, are fundamental to us.

Who you are:
The Regional Retail Manager - Canada has a key leadership role within the retail business. The Regional Retail Manager - Canada will be responsible for leading all aspects of the business within their Region including articulating and executing business strategies to drive results in KPIs and sales targets, recruiting and developing talent, having high operational and merchandising standards, and delivering excellence in customer service. The Regional Retail Manager - Canada has a passion for people and builds highly motivated teams by providing direction, leadership, and ongoing training and coaching of Managers and store teams. The Regional Retail Manager - Canada will spend ample time in stores and regularly interface with top segmentation clients. They will maintain a strong presence within the market through networking, act as brand ambassadors, and will show agility around the continuously changing retail landscape. The Regional Retail Manager - Canada will report into the Senior Director of Retail for North America.

What You’ll Do:

- Lead store management to establish and maintain Brunello Cucinelli’s brand image regarding client management and development through the execution of Brunello Cucinelli’s “Luxury Selling Excellence.”
- Monitor store performance through KPI analysis, creating strategic business plans on a store-by-store basis to improve people and performance.
- Direct business objectives to store management and key commercial stakeholders, inclusive of North American CEO and Global Executives.
- Continuously knowledgeable on the luxury world and Brunello Cucinelli’s direct competitors to maximize opportunities.
- Define and implement succession planning throughout the region, in tandem with Human resources, utilizing individual development plans to set clear expectations, and achieve specific, measurable results.
- Fosters a synergistic environment among stores to serve the client best (sharing clients, team selling, etc.)
- Be the first line of communication for people-related issues.
- Guarantee continuous engagement and high motivation of all store teams through an active presence in stores.
- Responsible for recruiting and staffing for all open positions and benching future talent in partnership with Human Resources.
- Ensures that all store personnel are properly trained in all aspects of their job functions, policies, and procedures, and supported in their career development process.
- Drive the implementation of company strategies by coaching and motivating the management teams ensuring a strong adoption and understanding of company goals.
- Partner with cross-functional teams to ensure the successful opening of new stores and renovations such as Store Design, Visual Merchandising, Distribution, Finance & Administration, and IT.
- Effective financial planning and development of strategies to achieve and exceed targets.
- Develop strategies and utilize programs to optimize inventories and achieve budgeted sales including buying, re-orders, re-allocation, delivery prioritization, and development of sales incentives.
- Manage & partner with the logistics team to develop and define inventory delivery cadence.
- Partner with Merchandising team to identify product training opportunities to develop selling ceremony and client experience.
- Develop action plans to grow client segmentations with the overall objective of strengthening the ability of our store teams to retain and recruit clients through building brand loyalty.
- Work closely with CRM Director and wider retail teams on initiatives ensuring that guidelines are followed, and K.P.I metrics are achieved.
- Collaborates with Store Managers to propose suggestions to improve sell-through and increase product performance to meet sales.
- Train all managers on the proper protocol of inventory control movements to minimize shrinkage, and to ensure the safeguarding of all company assets.
- Store Managers in isolating, and defining general operational goals, objectiv

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