Clk 15r

Posting Title- CLK 15R - Program Administrator- Position Classification- Clerk R15- Union- GEU- Work Options- On-Site- Location- Burnaby, BC V3J 1N3 CA (Primary)
- Salary Range- $59,015.56 - $66,749.47 annually- Close Date- 11/18/2024- Job Type- Regular Full Time- Temporary End Date- Ministry/Organization- BC Public Service -> Citizens' Services- Ministry Branch / Division- In Person Services/Service BC & GDX- Job Summary**The Team**
Within Service BC, our vision is to deliver innovation, value, and service excellence to the people of British Columbia, with the aspirational goal of becoming a best-in-class public service delivery organization. Our people and our culture are important to us. As a team, we are motivated to deliver an excellent service experience to British Columbians, businesses, colleagues, peers, clients, and partners. We believe in being kind and helpful and are committed to delivering “Service with Heart”.

**The Role**
In this role, you will support the Service Delivery Manager in the operations of multiple programs administered by Service BC. You will manage staff and supervise a team. You will provide oversight of invigilator services and preparation of materials. You will be responsible for ensuring timelines are met, targets are achieved, and quality of work and support of programs meet legislation and/or guidelines. You will schedule and respond to contracted exam invigilators.

**Qualifications**:
**Education and Experience Requirements**
- Minimum Grade 12 graduation or equivalent (GED).
- Experience providing inclusive customer service to diverse clienteles.
- Experience with conflict management and dealing with emotionally charged individuals or groups.
- Clerical/admin experience, education and/or relevant training.
- Experience leading teams, projects, or the delivery of a program.
- Experience resolving customer/client complaints or addressing issues within a team.

Preference may be given to applicants with the following:

- Multiple years of experience in any of the above requirements.
- Diploma or Certification or higher in human resources management, business administration, financial management or other related field from a recognized institution.
- Experience providing in-person customer service.
- Supervisory experience in a unionized environment.
- Completed a training program focused on customer service/service excellence.
- Clerical and Administrative office experience in a public service sector environment. (i.e. Municipal, Provincial, Federal).
- Experience in handling financial transactions (e.g., payment processing, cash handling) from the public.
- Experience using databases to enter, update, search, retrieve, or extract information ensuring data integrity and accuracy.

**About this Position**:
This position has full time on-site requirements.
The position headquarters will be Burnaby
An eligibility list may be established to fill future permanent and/or temporary vacancies across the Ministry of Citizens’ Services.
Burnaby is the third-largest city in Canada. It is famous for its beautiful surrounding natural environment making it ideal for walks and strolls.
A Criminal Record Check (CRC) will be required.
Employees of the BC Public Service must be located in BC at the time of employment.

**Working for the BC Public Service**:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

The BC Public Service is an award-winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer.

**How to Apply**:
**Cover Letter: NO** - Please do not submit a cover letter as it will not be reviewed.

**Resume: YES**:

- Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.

**Questionnaire: YES** - You will need to complete a comprehensive questionnaire to demonstrate how you meet the job requirements. Include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. The questionnaire will take approximately 60 minutes to complete.
- Job Category- Administrative Services