Automotive Service Advisor

3 months ago

London, Canada Highbury Ford Sales Ltd Full time

**Summary**:
As an Automotive Service Advisor your job starts by fostering existing Service Customer Relationships, while working with management on strategies to grow and expand Retail & Commercial Service business.

You will be focusing on retention, customer satisfaction and growth of the Retail & Commercial Service Customer portfolio while performing your daily responsibilities of looking after vehicles as they arrive for service as part of your daily job duties.

**Description**:
The daily job duties include, but are not limited to:

- Greet customers and interact with them to understand their vehicle maintenance needs along with any minor repairs or other vehicle performance concerns.
- Verify any vehicle symptoms with a walk-around with customer or on a road test as necessary.
- Prepare the cost estimates including the services and repair costs and the cost of spare parts, if needed.
- Maintain and manage a daily record of repairs and services of vehicles undertaken and completed.
- Ensure delivery of vehicles to customers on time.
- Handle and manage softly the minor complaints and irritants with the customers. Co-ordinate with management on any required escalations.
- Educate customers on maintaining their vehicles free from troubles and problems.
- Supervise, manage and monitor automotive service technicians and repairers.
- Handle customer inquiries and respond to their needs in a cool, courteous and prompt manner.
- Ensure customer satisfaction at the highest level through effective services and repairs.
- Ensure that all paperwork is completed and forwarded to customer as required by the Commercial customer and to ensure efficient billing/payment.

**Qualifications**:

- Several years experience as an Automotive Service Advisor, with a track record of sales and customer service excellence.
- Well organized.
- Comfortable in a fast-paced environment and able to regularly handle 15-20 customers per day.
- Self-start, who is motivated to help dealership achieve goals and objectives.
- Flexible on shifts as some nights and weekends are required.
- Computer literate and well versed in fleet/commercial portals for submission of quotations and billings through third party fleet companies.
- A strong communicator, with a strong relationship building skill set.
- Clean driving record.
- College/University or some post-secondary education is an asset.

**Additional Requirements**:

- You’re willing to learn and develop new skills and procedures.
- You have strong people skills, you’re very approachable, you’re a good.
- Fast learner and focused on learning new products and services.
- Team player, who can work independently, but who understands the need to work towards the department and dealership goals.

**Job Types**: Full-time, Permanent

**Salary**: $32,000.00-$60,000.00 per year

**Benefits**:

- Dental care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus pay

COVID-19 considerations:
We implemented and continue to follow all appropriate COVID protocols to protect our staff and customers. We have updated protocols and followed all Government recommendations throughout the pandemic.

**Experience**:

- customer service: 2 years (preferred)
- service advisor: 2 years (required)

Work Location: In person

  • Automotive Service Advisor

    3 months ago

    London, Canada James Patrick Automotive Repair Full time

    Looking for a New Challenge? Look no further! James Patrick Automotive Repair is looking to grow and expand our family. We are seeking a qualified individual to fill the position of Service Advisor to be the liaison between our customers and our Technicians. If you have Service Advisor experience, a great worth ethic, and have an organized approach to your...

  • Automotive Service Advisor

    3 months ago

    London, Canada James Patrick Automotive Repair Full time

    Looking for a New Challenge? Look no further! James Patrick Automotive Repair is looking to grow and expand our family. We are seeking a qualified individual to fill the position of Service Advisor to be the liaison between our customers and our Technicians. If you have Service Advisor experience, a great worth ethic, and have an organized approach to your...

  • Automotive Service Advisor

    3 months ago

    London, Canada Oxford Dodge Full time

    Have strong multitasking and organizational abilities Have a pleasant and professional manner Work well in a fast-paced team environment Valid driver’s license and clean abstract Reynolds and Reynolds experience is an asset Previous Automotive experience will be an asset The Service Advisor is the liaison between the clients and the technicians. As the...

  • Automotive Service Advisor

    3 months ago

    London, Canada Leavens Chrysler Full time

    Leavens Chrysler Dodge Jeep Ram is looking for an **experienced Service Advisor!** When customers come to Leavens Chrysler, they look to us to provide unmatched customer care and an experience that’s second to none. If you share our passion for representing a high-quality brand, we would like to hear from you. **Duties and responsibilities**: -...

  • Automotive Service Advisor

    3 months ago

    London, Canada MEINEKE CAR CARE Full time

    Overview: **Responsibilities**: - Greet customers and assist them with their service needs - Provide recommendations on necessary repairs and services based on dealership guidelines - Upsell additional services to meet customer needs - Schedule appointments and maintain customer records - Communicate effectively with the service team to ensure timely...

  • Service Advisor

    4 months ago

    London, Canada AutoCanada Inc. Full time

    **Service Advisor** **London Kia** **London, ON** We are looking for** **an experienced **Service Advisor** who is passionate about delivering an exceptional customer experience to join our growing team! We're looking for a friendly and motivational individual to fill this position. You will play a key role in curating the service experience for our valued...

  • Automotive Service Advisor

    3 months ago

    London, Canada Vision Truck Group Full time

    Vision Truck Group is growing again! Vision Truck Group is revolutionizing the Automotive Repair industry together with Mack and Volvo Trucks, the toughest name in trucking. Business is strong and we are looking for an enthusiastic individual looking to start a career as a Service Advisor at our established industry leading team at our London location. We...

  • Service Advisor

    3 months ago

    London, Canada AutoCanada Inc. Full time

    **Service Advisor** **London Honda** **London, ON** **AutoCanada**, the largest publicly-traded automotive group in Canada, is **NOW HIRING** an experienced **Automotive Service Advisor **to work at **London Honda**! This is your opportunity to get your foot in the door with an automotive group that believes in growing our talent, connecting with the...

  • Service Advisor

    3 months ago

    London, Canada Westgate Honda Full time

    Westgate Honda is looking for a **Service Advisor.** The Service Advisor is responsible for guiding the customer through the maintenance scheduling process and repair of their vehicle. They will act as a liaison between our customers and Service Technicians. We are looking for a customer-centric individual who is passionate about building relationships with...

  • Service Advisor

    3 months ago

    London, Canada Westgate Honda Full time

    Westgate Honda is looking for a **Service Advisor.** The Service Advisor is responsible for guiding the customer through the maintenance scheduling process and repair of their vehicle. They will act as a liaison between our customers and Service Technicians. We are looking for a customer-centric individual who is passionate about building relationships with...

  • Service Advisor

    4 months ago

    London, Canada AutoCanada Inc. Full time

    **Service Advisor** **London Kia** **London, ON** We are looking for** **an experienced **Service Advisor** who is passionate about delivering an exceptional customer experience to join our growing team! We're looking for a friendly and motivational individual to fill this position. You will play a key role in curating the service experience for our valued...

  • Service Advisor

    3 months ago

    London, Canada AutoCanada Inc. Full time

    **Service Advisor** **London Honda** **London, ON** We are looking for - ** **a - **Service Advisor** who is passionate about delivering an exceptional customer experience to join our growing team! London Honda - ** **is looking for a friendly and motivational individual to fill this position. You will play a key role in curating the service experience...

  • Service Advisor

    3 months ago

    London, Canada Subaru of London Full time

    We are currently seeking a highly personable individual to fulfill the role of Service Advisor here at Subaru of London. The primary responsibility of the Service Advisor will be to serve as the intermediary between our customers and our service Technicians. This entails guaranteeing the delivery of exceptional customer service by engaging with customers to...

  • Service Advisor

    4 months ago

    London, Canada Highbury Ford Sales Ltd Full time

    Overview: We are seeking a highly motivated and customer-oriented individual to join our team as a Service Advisor. As a Service Advisor, you will be the primary point of contact for customers at our dealership. Your role will involve providing exceptional customer service, coordinating automotive repairs, and maximizing sales opportunities. **Duties**: -...

  • Automotive Service Assistant

    2 weeks ago

    London, Ontario, Canada Empire Auto Group Full time

    About the RoleWe are seeking a highly motivated and detail-oriented Automotive Service Assistant to join our team at Empire Auto Group. As an Automotive Service Assistant, you will play a vital role in supporting our technicians and service advisors in providing exceptional customer service and ensuring the smooth operation of our service department.Key...

  • Automotive Service Assistant

    2 weeks ago

    London, Ontario, Canada Empire Auto Group Full time

    About the RoleWe are seeking a highly motivated and detail-oriented Automotive Service Assistant to join our team at Empire Auto Group. As an Automotive Service Assistant, you will play a vital role in supporting our technicians and service advisors in providing exceptional customer service and ensuring the smooth operation of our service department.Key...

  • Auto Service Advisor

    3 months ago

    London, Canada Canadian Tire Hyde Park Full time

    Your North London Canadian Tire is looking for a full/part time Automotive Service Advisor. The Automotive Service Advisor communicates directly with customers, managing their needs and expectations regarding auto service maintenance and repairs. This role is the link between the technician and the customer. Superior customer service and communication...

  • Service Advisor

    4 months ago

    London, Canada Ford Full time

    Eansor Auto Group is looking for a **Service Advisor** in London at Courtesy Ford Lincoln! As a Service Advisor at Courtesy Ford Lincoln, you will be the primary point of contact for customers requiring automotive maintenance or repair services. You will provide exceptional customer service by greeting customers, assessing their service needs, and...

  • Automotive Service Advisor

    4 months ago

    London, Canada Canadian Tire Full time

    Are you ready to join Canada's most-shopped general merchandise retailer, with over 500 stores from coast to coast? Canadian Tire offers customers a unique mix of products and services through three specialty categories in which the organization is the market leader - automotive parts, accessories and service; sports and leisure products; and home...

  • Service Advisor

    3 months ago

    London, Canada Forest City Dodge Full time

    **You have a passion for cars and the automotive industry.** **You love talking to new people and building relationships.** **You are motivated by reaching set targets and goals.** **You are a driven person and enjoy providing excellent customer service.** **You are looking to join an amazing team of people to grow with.** **If this sounds like you, you...