Bilingual Customer Service Representative

1 week ago

Waterloo, Canada Teleperformance Full time

Overview:
We are looking for bilingual (English & Hindi) customer service agents for **onsite** work opportunity.

Teleperformance is the world leader in customer experience management. You can be a part of our team connecting the biggest and most respected brands on the planet with their customers. We are the largest interaction expert team in the market, connecting with more than 35% of the world population each year.

**What we offer**:

- Work from our office in Waterloo
- Competitive compensation package which includes an additional premium for a second language
- Medical and dental benefits plans, as well as Employee Assistance Program
- ** Pay - $18.50 per hour**:

- Paid Training
- Employee Referral program - starting $500.00 for every referral hired
- Great perks on everyday products and services with Canada's leading employee perk program
- Internal career advancement opportunities

It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated to and proud to be on our team. That’s why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.

Visit our careers page to see more career opportunities and learn about us

Qualifications:
EN
- High school degree or equivalent (required)
- College or some college degree (preferred)
- Customer Service Experience an asset
- Resiliency: Ability to view content that may be offensive, strong or abhorrent, with understanding.
- Fluency in written and spoken English or language required by the project
- Proven ability to deliver highest quality results while paying strict attention to detail.
- Analytical, a quick learner, and have a penchant for providing a better experience for Internet users.
- Ability to work in a fast paced environment with high volume and complex demands.
- Strong team player that can remain positive during challenging assignments and balance priorities when necessary.
- Have a strong desire to learn continually and grow professionally.
- Personal experience using internet websites and internet social communication tools.
- If required by project: Strong knowledge of national and international political, historical and social news and figures in the media.
- Comfortable with and understand that the job requires reviewing internet content that may be deemed inappropriate and/or contain explicit material.
- Strong work ethic and ability to work with mínimal supervision.
- Advanced MS Excel and Word skills coupled with exceptional attention to detail and a proven ability to quickly learn new tools.

**Responsibilities**:
EN- Responsible for evaluating online social media or advertising content in conjunction with policy.
- Analyze and evaluate the appropriateness of videos, sound, article, or any piece of information for social media publication;
- Proof read contents before publication or broadcasting and make sure they are not violation company’s code of conduct;
- Approve or flag content in violation of client requirements and code of conduct;
- Edit images in accordance with client standards
- Participate in meetings to discuss findings and ongoing recommendations for content editing.
- Maintain high-quality deliverables in daily workflow.
- Work with exceptional attention to detail and deliver optimal quality and productivity levels determined through data analysis.
- Send feed back to content author through appropriate channels.
- ** MUST BE BILINGUAL ENGLISH AND HINDI

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