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Associate Event Manager

3 months ago

Halifax, Canada Events East Group Full time

At Events East Group, we proudly manage and operate the Halifax Convention Centre, Scotiabank Centre and Ticket Atlantic. Our facilities and the events we attract are platforms for prosperity. Whether we're attracting large delegations or hosting an elite group of athletes for an international competition, we are a catalyst for new opportunities and connections between Nova Scotia and the world.

**Role Description**:
The Associate Event Manager (AEM) supports Events East Group by ensuring efficient and effective planning and delivery of contracted events at both of our venues. The Associate Event Manager is primarily responsible and accountable to lead event pre-planning as well as provide general oversight of event delivery.

The AEM supports operational teams by ensuring the timely, accurate input of detailed event information. The AEM also supports Sales and Business Development efforts by building and maintaining strong client relationships and by delivering events of world-class caliber, all while adhering to the Events East corporate mission, vision, and strategy for service delivery.

**Responsibilities**:
Event Management
- Manage a percentage of events, as assigned, with focus on:

- Local/regional events, including meetings, conferences, conventions, sporting events, trade shows, and food and beverage-based functions,
- National events (including association and not-for-profit markets), depending on scope and complexity,
- Internal meetings and events, including those with external attendees.
- Act as a secondary point of contact for clients when required, actively supporting the Primary Point of Contact strategy.
- Adhere to Event Management policies, procedures, and service delivery standards, particularly regarding procurement of event detail, programming of event detail, and oversight of event delivery.
- In coordination with the security department, as well as senior management, oversee event risk assessment and emergency planning for assigned events.
- Manage operational meetings (e.g.: internal pre-cons) to support event delivery teams. Manage client-focused meetings (e.g.: pre
- and post-convention meetings) to ensure exceptional event experiences.

Leadership:

- In consultation with operational teams and senior event management, provide direction and counsel to clients, proactively guiding them to make choices which will lead to successful event delivery.
- Actively participate and provide constructive leadership in meetings, projects, and working groups as assigned and directed.
- Act as mentor for event coordinator(s) and administrative event coordinator(s). Act as a positive role model for all staff members in job performance, work ethic, and disposition.
- Foster positive relationships with all teams, championing organizational values and recognizing colleagues who demonstrate supporting behaviors.

Service Excellence:

- Proactively support and maintain Primary Point of Contact strategy, including delivering constructive feedback on the strategy and offering a solution-centric approach.
- Engage in developing, planning, and executing client-centric specialty programs, including (but not limited to):

- Client touchpoint strategies and activities,
- Zen Room strategy,
- Local program including menus/flavours, pop-up program(s), visitor information centre, etc.
- Participate in the development of Service Delivery Standards to support consistency and standardization across both of our venues.
- Maintain positive, professional relationships with all industry partners, including service suppliers, hoteliers, and planners.
- Engage in professional development activities as directed.

Health And Safety:

- Identify and mitigate any event-related health and safety concerns, both property-related and food and beverage-related.
- Assess potential safety hazards following event set up and throughout the onsite event cycle to ensure safe operations for guests and employees.
- Actively participate in emergency preparedness training including information sessions, group activities, and situational simulations.
- Resolutely support the Joint Operational Health and Safety Committee (JOHSC) in all its endeavors and promote health and safety initiatives by reinforcing organizational culture.

**Requirements**:

- Completion of post-secondary education; preference given to hospitality/tourism areas of focus
- Minimum 3 years' experience in an event management/co-ordination role
- Recognized industry certification an asset; preference given to CMP and/or CMM designations

**Job Specific / Technical Knowledge**
- Outstanding written and oral communications skills
- Problem-solving and management through stressful situations
- Project management, attention to detail, timelines, and task management
- Contracting, negotiations, and compliance
- Event budgeting and financials
- Evaluations, reporting and analysis
- Leadership and strong interpersonal skills
- Ability to accept positive and constructive per