Computer System Operator

6 months ago


Montréal, Canada National Bank of Canada Full time

A full-time daytime position of 37,5 hour from thursday thru saturday 06:30 / 19:00

In compliance with all procedures and service agreements (SLA),

Your role:

- Rigorously monitor production work and report delays/errors
- Make requests from one IT group to another
- Record incidents and problems using the tool provided
- Ensure resolution of issues under your control as soon as possible by contacting stakeholders and follow up or escalate as appropriate
- Follow the procedures in place and improve them if necessary, act as a "coach" with your less experienced colleagues and represent the department or the Bank with various organizations, authorities or stakeholders
- Carry out simple and varied analyzes as well as carry out various important assessments to provide relevant information for decision-making
- Participate in, or carry out, special projects aimed at increasing our service offer
- Make recommendations to optimize the efficiency of operations and the quality of documentation.
- Follow up on activities and ensure that you obtain all the data necessary for the control and smooth running of activities.
- Follow the documentation in place and clarify if necessary

More specifically, you will have to:
Demonstrate an analytical mind and proactivity

Demonstrate interest/experience in automating tasks

Demonstrate ease in communicating with your colleagues

Put forward a strong sense of team spirit

Having to perform/read/exchange in both English and French (international partners)

Internal requirements

Three-year college diploma or the academic equivalent, related to the sector of activity and three years of relevant experience

Good spoken and written knowledge of French and English (advanced knowledge)

Have a facility for multi-tasking

Know how to combine performance and concentration

Demonstrate teamwork qualities

**Requirements**:
Three-year college diploma or academic equivalent, related to the industry and three years of relevant experience

Good spoken and written knowledge of English (advanced knowledge)

Have a facility for multi-tasking

Knowing how to combine performance and concentration

Demonstrate qualities of teamwork

**Your benefits** In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.
- Health and wellness program, including many options
- Flexible group insurance
- Generous pension plan
- Employee Share Ownership Plan
- Employee and Family Assistance Program
- Preferential banking services
- Initiatives promoting community involvement
- Telemedicine service
- Virtual sleep clinic

These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family. Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.



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