Account Manager

5 months ago


Richmond, Canada OmniSolu Technology Inc. Full time

Airswift was built around a single objective: creating a payment infrastructure native to Web3.0, that empowers businesses to expand their digital currency acceptance, and that lets digital asset holders make frictionless purchases. Tomorrow’s prosperous digital world will be powered by these Airswift virtual payment solutions.

Find out more at _**airswift.io**_

As we continue to expand our operations, we are seeking a dedicated and experienced **Account Manager** to join our team.

**Responsibilities**:

- Serve as the primary point of contact for assigned clients, understanding their unique needs, and providing personalized support and guidance.
- Responsible for new clients’ on-boarding process, including registration, account setup and other steps.
- Build and maintain long-term relationships with clients through regular communication, proactive outreach, and timely resolution of inquiries and issues.
- Collaborate with cross-functional teams including product development and technical support to address client needs and deliver solutions that meet their requirements.
- Provide training and guidance to clients on how to effectively utilize our digital asset management platform, including conducting demonstrations and delivering training sessions as needed.
- Ensure compliance with industry regulations and internal policies, providing guidance to clients on best practices for data security and regulatory compliance.
- Stay up-to-date on industry trends, market developments, and competitor offerings to inform strategic decision-making and enhance client satisfaction.

**Requirements**:

- Bachelor's degree in Business Administration, Finance, or a related field.
- Proven work experience in a financial institution, preferably in account management, customer service, or a related role.
- Proficiency in Mandarin (spoken and written) is mandatory, with the ability to effectively communicate with Mandarin-speaking clients.
- Strong attention to detail and organizational skills, with the ability to manage multiple tasks and prioritize effectively.
- Patience and empathy in dealing with client inquiries and issues, with a commitment to delivering exceptional service.
- Exceptional communication and interpersonal skills, with the ability to effectively engage with clients at all levels of the organization.
- Familiarity with digital asset management concepts, technologies, and industry trends is a plus.

**Job Types**: Full-time, Permanent

**Salary**: From $55,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- Flexible schedule
- On-site parking
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Commission pay

Ability to Relocate:

- Richmond, BC V6X2W8: Relocate before starting work (required)

Work Location: In person


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