Instructional Support Coordinator

1 month ago

Waterloo, Canada University of Waterloo Full time

Overview:
**Term: 1 year**

This position was created to provide instructional support for the WE Accelerate program offered by the Centre for Work-Integrated Learning. WE Accelerate is a robust alternative to a traditional co-op work term for first work term students combining future-ready, in-demand skill development programming (co-created with industry partners) with team-based project experiences and career curriculum content.

The primary responsibility of this Instructional Support Coordinator (ISC) is to lead the Innovation stream of WE Accelerate programming. The Innovation stream is a partnership with Concept by Velocity. The ISC working on the Concept Innovation stream will be responsible for the daily logistics of the stream, including the provision of student support, the management of co-op student WE Accelerate Team Leads, and the development of future partnerships. This role will also support other streams of WE Accelerate programming as necessitated by capacity and operational needs.

**Responsibilities**:
Stream Operations
- Determine the day-to-day needs required to support the delivery of a particular WE Accelerate stream
- Ensure the Team Leads have the required resources to support the stream
- Schedule, organize, and attend workshops and other events
- Suggest and test revisions to stream operations
- Calibrate student tracking
- Handle and escalate informal requests for accommodation

Supervision and Relationship Management
- Participate in the hiring of co-op students and contribute to onboarding and training each term
- Supervise and mentor the Team Leads and others hired to support particular streams
- Complete mid-term and end of term evaluations for our co-op students
- Provide regular updates to Concept, other partners, and internal stakeholders about student progress

Student Support
- Respond promptly and professionally to student concerns
- Handle requests for exceptions (e.g., illness, death in family)
- Inform the Senior Manager, Work-Integrated Learning of changes/trends in student support issues; suggest improvements to the student support system

Stream Development
- Identify stream improvement opportunities and implement approved changes
- Assess stream content and activities to ease operational challenges

Technology and Online Pedagogy
- Identify and understand current/available technologies in online education
- Understand the function and setup of a particular stream within the University of Waterloo’s learning management system (LMS)
- Effectively design stream administrative setup to facilitate the smooth operation and delivery of the WE Accelerate program
- Liaise with campus partners regarding issues with the LMS

Qualifications:

- Completion of a post-secondary degree or diploma
- Degree in education is an asset
- Demonstrated time management skills and experience maintaining schedules for project deliverables
- Proven strength in collaboration and relationship management
- Experience using learning styles and profiles to facilitate learning
- Demonstrated excellent writing skills
- Experience assessing student work (project-based and written) is preferred
- Experience developing lesson and/or workshop plans preferred; in-class and/or online teaching experience is an asset
- Demonstrated attention to detail and organizational skills
- Proven ability to coach and inspire
- Experience administering WIL programs (co-op or otherwise) is an asset
- Working knowledge of instructional pedagogy and online course design
- Exceptional interpersonal skills, including the ability to use tact and diplomacy while interacting with a wide range of campus partners
- Understanding of the principles of work-integrated learning is an asset
- Creativity and a willingness to think strategically for the betterment of the program is an asset
- Previous completion of The Zero Experience is an asset
- Strong computing skills required (e.g. knowledge of Microsoft OneDrive, Outlook, Airtable, learning management systems, HTML) and an aptitude for learning new technology

Equity Statement:
The University of Waterloo acknowledges that much of our work takes place on the traditional territory of the Neutral, Anishinaabeg, and Haudenosaunee peoples. Our main campus is situated on the Haldimand Tract, the land granted to the Six Nations that includes six miles on each side of the Grand River. Our active work toward reconciliation takes place across our campuses through research, learning, teaching, and community building, and is co-ordinated within the Office of Indigenous Relations.

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