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Bilingual Technical Writer, Na
4 months ago
About Vantage Data Centers
Vantage is committed to being a workplace of inclusion, equity, respect and acceptance. We celebrate diversity and intentionally seek out opportunities to learn from one another’s experience.
Vantage Data Centers powers, cools, protects and connects the technology of the world’s well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.
OPERATIONS DEPARTMENT
The Site Operations Department is responsible for the overall health and well-being of all mechanical and electrical systems, building maintenance, customer service, and performance of all data modules at each campus. The teams are staffed 24 x 7 on-site with Critical Facilities Engineers (CFEs) on each shift.
These teams are the face of Vantage to our customers and the first line of defense regarding our campus's uptime and the general health of our customer installations. Using a Critical Maintenance Management System (CMMS) to plan and track needed work, each campus Site Operations department leads all preventative and corrective maintenance on-site for our campuses located throughout North America. Our culture expects and rewards operations teams that engage directly with the customers and the facility infrastructure. These teams self-perform maintenance and repairs versus hiring vendors for support.
As a result, we provide a faster and more cost-effective service. In addition, we prove that service through transparent reporting on all key performance metrics gives our customers the ability to focus on their operations without having to manage the performance of the facilities.
POSITION OVERVIEW
Vantage is looking for a bi-lingual Technical Writer to create, maintain and translate technical documentation and business plans for the North American Operations team. The Technical Writer will be responsible for interacting with technical analysts, engineers, and other team members to develop documentation such as procedures, training materials, video content, and associated technical guides using clear and concise communication methods. They will collaborate with the Operations teams to identify gaps and improvement opportunities in existing documentation, host online training sessions with users to when new processes are implemented, and develop and present strategic initiatives through business plans, charters, and other business level communication methods.
ESSENTIAL JOB FUNCTIONS- Develop and maintain technical documentation including flows, user guides, responsibilities matrices, training documentation and video content that focus on the tools and standards for the North American Operations team.- Translate technical documentation, communication, and materials between English and Canadian French- Collaborate closely with Engineers, Analysts, Developers, and other team members to gather key document needs and requirements.- Participate in developing and documenting standards, KPIs, and necessary training for the operations team.- Collect and synthesize complex information into clear, concise procedures and documentation.- Maintain document repositories and filing systems for the North American Operations team.
DUTIES- Develop business process and procedures and write documentation, flow charts, training materials, video content, and other necessary materials to map all interfaces, inputs, outputs, and processes.- Ensure all necessary documentation, communications, and other materials are translated and maintained in English to Canadian French.- Collaborate with fellow team members and technical support teams to develop precise documentation that caters deliverables and output to the audience’s needs.- Create and refine technical information and other various materials for explaining standards, procedures, and responsibilities.- Interface with internal departments to collect requirements and documentation to identify process improvement initiatives.- Suggest and manage strategic programs through gaining support for ideas, best practices, optimizations, proposals, projects, and solutions in ways that are consistent with the values and mission of the organization.- Develop and use standard templates using Vantage brand standards when developing documentation to reinforce the company culture.- Work with the organization to refine current document repositories in SharePoint and other tools; to include consolidation of documents, archiving of old data, and building CMS platform through collaboration with the Global team.- Manage multiple projects and tasks at one time while remaining agile to respond to high priority activities.- Provide in person training, video training, and other training materials to end users on how to use documentatio
