Retail Associate

4 months ago

Winnipeg, Canada Canadian Tire Southdale Full time

Are you ready to join Canada's most-shopped general merchandise retailer, with over 500 stores from coast to coast?

Canadian Tire is an Essential Needs business, ready to serve our customers in Winnipeg.

Canadian Tire offers customers a unique mix of essential products and services through three specialty categories in which the organization is the market leader - automotive parts, accessories and service; sports and leisure products; and home products.

**Summary**

The Hardware Sales Associate works in a fast-paced environment that involves constant interaction with customers, delivering friendly and courteous service while explaining product benefits and fulfilling customer needs. This role also involves store maintenance such as stocking shelves, merchandising and general housekeeping.

**Responsibilities and Tasks**

Customer Service
- Provides excellent customer service to all customers entering the store.
- Smiles, makes eye contact with and greets customers.
- Guides customer to the location of requested items.
- Locates products for the customers.
- Answers questions and provides friendly advice and services to customers.
- Suggests value-added and related products to customers to ensure they go home with what they need.
- Responds to and handles customer inquiries, requests and concerns in a timely manner, over the phone and in person.
- Handles multiple customers in an effective and efficient manner.
- Deals with challenging situations in a professional manner.
- Learns about new products on a regular basis.
- Keeps up to date with in-store promotions, in-store deals and product locations.

Operations
- Ensures that retail basics tasks are executed efficiently (e.g., stocking, labels, facing, etc.).
- Stocks shelves and merchandise display areas using modules and planograms as guidelines.
- Walks their assigned sections to understand what needs to be accomplished on a daily basis.
- Maintains inventory accuracy and identifies/reports low stock levels (e.g., hole check and bin cap analysis).
- Reports stolen and damaged goods to Management.
- Operates computer and scanning tools, and enters all relevant coding in Canadian Tire systems.
- Participates in meetings and all training as required and listens to feedback to improve their own abilities.
- Checks all sources of communication for information.
- Complies with company, store and department policies.
- Abides by all health and safety programs and regulations. Reports any observed or potential hazards immediately.
- Uses professional language and maintains a professional appearance (uniform, hygiene, grooming and name tag) when interacting with others.
- Completes other tasks, as required.

**Key Behaviours and Competencies**
- Highly approachable, customer-oriented individual who thrives on offering exceptional service to customers.
- Strong belief in the Canadian Tire Values of honesty, integrity and respect.
- Ability to work effectively in a fast-paced, customer-focused environment.
- Strong communication skills, ability to listen carefully and to give precise instructions.
- Aptitude for building and maintaining interpersonal relations, both with customers and coworkers.
- Ability to work in a team environment that provides assistance and support to co-workers to achieve common goals.
- Ability to complete detail oriented retail tasks according to instructions and to demonstrate accountability for outcomes.
- Demonstrates initiative in tasks and seeking out learning opportunities.
- Ability to multitask, adapt and cope with challenging and changing situations.
- Ability to plan, organize, and prioritize effectively and efficiently.
- Ability to resolve retail and/or customer issues.
- Positive attitude, punctuality and solid work ethic.

**Physical Demands and Working Conditions**
- Standing/walking for up to 8 hours.
- Lifting and/or carrying of merchandise items, as required, on a regular, frequent and unassisted basis. Merchandise item may vary in weight from “light” to “heavy”.
- Lifting and turning repeatedly throughout the shift.
- Lifting above the shoulder, from floor to shoulder and floor to waist**.**:

- Ability to go up and down a ladder while carrying merchandise.
- Walking and carrying things at the same time and pushing/pulling, as required.
- Twisting, turning, reaching and working above shoulder level.

**Availability**
- Ability to work a variety of shifts, including days, evenings, weekends, and holidays, as required.

**Requirements**:

- Basic math and typing skills.
- Ability to work under mínimal supervision with computerized systems.
- Experience in a customer service role and/or with Canadian Tire store is considered an asset.
- Ability to operate a cash register is an asset.

**Job Types**: Full-time, Permanent

**Salary**: From $14.15 per hour

**Benefits**:

- Dental care
- On-site parking
- Store discount

Day range:

- Holidays
- Monday to Friday
- Weekends as needed

Shift:

- 8 hour shift
- Day sh

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