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Client Services Coordinator

1 month ago

Vancouver, Canada Comfort Keepers Full time

**_Are you a people person with a strong desire to make others happy? Comfort Keepers wants you to join our team_**
This role supports the functions of Business Development (BD), Marketing, and Client Relations. The Business Development function includes managing all aspects of the sales cycle for the company (attracting new business and increasing/maintaining existing business relationships). You will work with our schedulers to monitor client communication, intake, and service follow up’s.

Comfort Keepers is widely recognized as a leading provider of quality in-home care to seniors and other clients who need help with the activities of daily living. Our goal is to enrich the lives of our clients as we enable them to maintain the highest possible level of independent living in their own home for as long as possible. We provide services across the Lower Mainland, with over 100 employees. The head office in Surrey is the scheduling and operational hub.

**Job Tasks and Responsibilities**:

- Visit prospective and current referrers/partners to promote Comfort Keepers and cultivate relationships.
- Routinely interact with referral sources, care managers, and other third-party vendors.
- Answering incoming phone calls from prospective clients
- Monitor clients’ scheduling concerns, service feedback, follow-up; and communicate with clients and/or their families regarding the same.
- Complete tracking/reporting as required
- Conduct, or assist with, market research
- Interact with Caregiving staff to develop relationships and to identify opportunities for client growth.

**Qualifications, Skills and Abilities**:

- Exceptional Customer service skills and written/Verbal communications
- Previous business development experience is a plus
- Previous medical background is an asset but not required.
- Strong computer literacy, including proficiency in Microsoft Word, Excel, and PowerPoint.
- Ability and comfort to travel (across the lower mainland) as required to perform the work in the field, access to a reliable car, have a current, valid driver’s license and be insurable
- Comfortable and skilled in business networking, including initiating doing so
- Strong customer service skills, ability to build relationships and execute follow through for sake of relationships
- Able to work effectively and contribute within a team environment

**Work environment**:

- Typical office environment, community settings, referral source settings (may include standard office buildings, hospitals, residential settings).
- Walking, sitting, and standing with lifting not expected to exceed 15 pounds in weight (this would typically be carrying brochures or supplies for events/meetings, etc.).
- While we cover the whole of the lower mainland this positions primary focus is downtown Vancouver and the surrounding area

Our office serves seniors in Vancouver and surrounding communities, including Langley, Burnaby, Port Coquitlam, White rock, Cloverdale, Abbotsford

**Job Types**: Full-time, Permanent

**Salary**: $50,000.00-$55,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Flexible schedule
- RRSP match

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Vancouver, BC: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 2 years (preferred)

Work Location: One location

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