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Rehab Clinic Office Administrator

4 months ago

Ajax, Canada Total Rehab Orthopedic & Athletic Medicine Full time

Since June 1998, Total Rehab Orthopedic & Athletic Medicine (Total Rehab) has been committed to providing the highest quality in sports and orthopedic rehabilitation services to our patients and to the community of Durham. We are a multi-disciplinary team with physiotherapists, athletic therapist, chiropractors, massage therapists and we require a front desk administrator (approximately 25 hours a week) to expand our team.

The Front Desk is critical for the success of the clinic. We require someone to fulfill the following duties:

- An excellent understanding of JANE, our Clinic management software.
- Daily patient intake and registration.
- Answer and respond to regular and frequent phone calls for patient bookings and follow-up questions.
- Managing patient appointments.
- All billing and collection procedures, including private / third-party billing claims.
- Helping service providers with front desk administrative tasks.
- Maintaining all front desk office procedures (such as filing, patient charts, invoices, collecting mail, scanning, faxing, etc.)
- Maintaining and updating Clinic inventory including office supplies and clinic supplies.
- During COVID-19, front-office team members are responsible for ensuring all Clinic visitors adhere to strict COVID safety protocols as well as manage Clinic patient flow.
- Any other duties as assigned as related to the front desk and the Clinic.

Previous experience in a similar setting is an asset. We are looking for an adaptable and collaborative individual to join our Clinic team.

**Ideal Experience/Qualifications**:

- Exceptional organizational skills with strong attention to detail
- Excellent interpersonal skills and ability to work under pressure
- Ability to maintain confidentiality and discretion
- Ability to prioritize and manage multiple tasks effectively in a fast-paced environment
- Strong written and verbal communication skills
- Ability to be resourceful and proactive in dealing with issues that may arise

**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 20-30 per week

**Salary**: $16.00-$20.00 per hour

Schedule:

- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Weekend availability

COVID-19 considerations:
All staff and patients are required to follow the present healthcare standards at our facility.

Work Location: One location

Application deadline: 2023-03-11
Expected start date: 2023-03-13