Director Technical Delivery

7 days ago

Mississauga, Canada TripSpark Technologies Full time

Your new career adventure starts here

Job Summary:
Director of Technical Delivery

Reporting to the VP of Professional Services, the Director of Technical Delivery is responsible for the successful delivery of projects to TripSpark Technologies’ customers. In this role, you will lead the delivery team, while establishing and following best practices to ensure projects are delivered on time, on budget, within scope, and with quality. You will be accountable for the successful delivery of our contracts and service agreements and the revenue associated with them. The Professional Services delivery team is tasked with working across the organization and externally to create, monitor and execute plans to deliver solutions and services to our customers, while meeting contractual obligations and achieving business objectives. Your leadership abilities and direction will build the foundation for delivery revenue planning, integral in the forecasting and revenue recognition process. The responsibilities will align with Professional Services’ Project Management Office (PMO) and Finance operations in achieving delivery revenue targets.

**Job Description**:

- Drive best-in-class project execution.
- Manage and build a team of high performing individuals.
- Manage the Demand Response, Fixed Route and Hardware Delivery teams to achieve, Scheduling, Planning and Analysis, and Traveler Information technical delivery teams to achieve financial, operational, and customer satisfaction targets and metrics.
- Deliver annual, quarterly, and monthly forecasts and results. Support the preparation of the delivery forecast, report progress to the business, and be accountable to achieving the forecasted results
- Maintain a culture of continuous improvement resulting in streamlined processes, increased productivity, gained efficiencies, and enhanced value.
- Maintain effective communication with colleagues and staff.
- Accountable for governance of projects (internal and customer facing) to ensure adherence to scope, budget, schedule, and quality delivery; provide visibility to management on project risks, issues, opportunities, and their associated strategies
- Provide mentorship and coaching for a team of Deployment Specialists Implementation Leads to be proactive and accountable for their work
- Lead and support your team through project escalations
- Implement new process improvement techniques and strategies to maximize team efficiency and customer satisfaction. Ensure that best practices are being documented and adopted by your team
- Develop a staffing plan designed to support strong yearly growth and ensure the team is optimally allocated to meet project demands
- Review and provide second-level pricing approvals for sales opportunities in the DR, FR and other product offerings
- Conduct annual performance reviews; Create and implement professional development plans to improve the skills of your team
- Work closely with Development to identify and prioritize solutions to meet project and customer requirements as well as improvements to products and delivery tools to improve implementation efficiency

Key Skills and Competencies
- Strong leadership, mentorship, critical thinking, and problem-solving skills are required.
- A demonstrated ability to lead a team through organizational change management is essential.
- Ability to provide coaching and mentoring to employees and teams in order to achieve the highest potential and desired results
- A comprehensive understanding of project delivery methodology and scope management is critical.
- Superior command of written English and a proven track record of producing quality documentation is mandatory.
- The ability to effectively manage customers or internal escalations is required.
- Self-motivational drive and the ability to initiate and manage activities independently and in a team environment.
- Be able to perform effectively in a deadline-oriented work environment and to successfully execute many tasks simultaneously.
- Able to travel throughout North America and abroad for important customer and partner meetings, as well as corporate meetings

Education and Work Experience
- A bachelor’s degree in business, planning, engineering, or other technical discipline.
- A minimum of five (5) years’ experience in software solution delivery.
- A minimum of two (2) years' experience in people management.
- Preferred experience in a technical role (i.e. technical implementation experience).
- Preferred experience with Modaxo software solutions and business practices

Travel
- Travel at times may be required up to 50%, however on average travel will typically be lower.

Worker Type:
Regular

  • Senior IT Service Delivery Director

    3 weeks ago

    Mississauga, Ontario, Canada Balanced Full time

    We are seeking an experienced Senior IT Service Delivery Director to lead our technology operations at BALANCED+ in Ontario and BC.Job OverviewThe Senior IT Service Delivery Director will be responsible for overseeing the delivery of IT services to our clients, ensuring that services are delivered on time, within budget, and to the highest quality...

  • Global Service Delivery Director

    3 weeks ago

    Mississauga, Ontario, Canada Centrilogic Full time

    Job Summary:We are seeking an experienced Global Service Delivery Director to lead our service delivery team at Centrilogic. The successful candidate will be responsible for managing a dynamic set of top accounts, ensuring effective delivery, ongoing management, and issue escalation.The ideal candidate will have 12+ years of experience in technical customer...

  • Technical Director, Rail and Transit

    4 days ago

    Mississauga, Canada GHD Full time

    Join a leading, global professional services leader. We are committed to solving the world’s biggest challenges in the areas of transportation, water, energy and urbanization. GHD has an exciting focus on future communities and future energy and integrated transportation plays a key role in the delivery of these visions Due to continuing growth in our...

  • Technical Director, Nuclear Project Delivery

    6 days ago

    Mississauga, Ontario, Canada AtkinsRéalis Full time

    AtkinsRéalis is one of Canada's leading nuclear engineering groups, providing a wide range of services to the industry for over 60 years.The Technical Director will oversee the execution of design and technical activities on the C3/4 Project, responsible for guiding a team of Process System engineers and designers. This role will be based in Mississauga,...

  • Director, Asset Management and Project Delivery

    3 days ago

    Mississauga, Canada ROSS Full time

    p>Our client, a well established organization in the financial industry, has engaged ROSS (www.getROSS.com) to find them a Director IST Governance.ROSS is an innovative leader in Recruitment Process Outsourcing (RPO), HR Technology, Recruitment and HR Professional Services. We’re a company of People Specialists helping companies align their People Strategy...

  • Senior Manager of Technical Delivery

    1 month ago

    Mississauga, Ontario, Canada PointClickCare Full time

    At PointClickCare, we are committed to revolutionizing senior care with innovative solutions. As a Senior Manager of Technical Delivery, you will have the opportunity to lead a cross-functional team of application engineers, business analysts, and test engineers in an agile framework. Your primary responsibility will be to support the implementation and...

  • Associate Director, Evidence Delivery

    2 months ago

    Mississauga, Canada TFS HealthScience Full time

    **Join Our Team as an Evidence Delivery Associate Director** TFS HealthScience is a leading global mid-size Contract Research Organization (CRO) that partners with biotechnology and pharmaceutical companies throughout their entire clinical development journey. Our expertise includes full service-capabilities, resourcing and Functional Service (FSP)...

  • Technical Engineering Director

    3 weeks ago

    Mississauga, Ontario, Canada Pinchin Full time

    Pinchin Ltd. is a multidisciplinary consulting firm offering engineering, building sciences, geosciences, environmental, and occupational health and safety solutions across Canada and the US.Estimated Salary: $150,000 - $200,000 per yearThis leadership position comes with a competitive salary and benefits package.Job Description:Senior Technical...

  • International Soccer Club

    6 months ago

    Mississauga, Canada Ontario Soccer Full time

    **Position: Technical Director** Overview: International Soccer Club (ISC) is a Not-for-Profit Soccer Club established in Mississauga in 2007. ISC is an affiliate member of the City of Mississauga and is sanctioned by both the Ontario Soccer Association and The Peel Halton Soccer Association. We operate as a Youth Recreation and Competitive Soccer Club...

  • Director, It

    1 month ago

    Mississauga, Canada AstraZeneca Full time

    **About Our Company**: At AstraZeneca, we pride ourselves on crafting a collaborative culture that champions knowledge-sharing, daring thinking, and innovation - ultimately providing employees with the opportunity to work across teams, functions and even the globe. Recognizing the importance of individualized flexibility, our ways of working allow employees...

  • Project Delivery Lead

    4 weeks ago

    Mississauga, Ontario, Canada Lycopodium Full time

    Job Title: Project Delivery LeadLycopodium is a company that prides itself on delivering high-quality professional engineering and project delivery services globally. We are currently recruiting for a Project Delivery Lead to join our growing Projects team in Mississauga, ON.The Project Delivery Lead will be responsible for overseeing the performance and...

  • Cybersecurity Engineering Director

    1 week ago

    Mississauga, Ontario, Canada Recruiting in Motion Full time

    About Our Company: Recruiting in Motion is seeking a highly experienced Cybersecurity Engineering Director to lead their engineering team. This innovative technology-based company located in the GTA West area is looking for an individual who will be responsible for developing, enhancing, and maintaining their products while setting the technical vision,...

  • Technical Director for IT Project Management

    3 weeks ago

    Mississauga, Ontario, Canada Citigroup Inc. Full time

    Job OverviewCitigroup Inc. seeks an experienced Technical Director to lead IT project management efforts, driving strategic initiatives and delivering complex projects on time and within budget.Key Responsibilities:Project Planning and ExecutionTeam Leadership and CollaborationCommunication and Stakeholder ManagementRisk Management and Quality...

  • Technical Service Director

    2 weeks ago

    Mississauga, Ontario, Canada FANUC America Corp. Full time

    Job OverviewWe are seeking a Technical Service Director to lead our After Market services group at FANUC America Corp. The successful candidate will provide leadership and management for the day-to-day activities of the team, ensuring smooth operation of the service groups, call center, customer after-hours support, quoting of technical services, spare part...

  • Global Technical Program Management Director

    3 weeks ago

    Mississauga, Ontario, Canada Zebra Full time

    About ZebraZebra is a community of innovators driven by curiosity and care, creating dynamic solutions that anticipate customer needs. We value diversity, collaboration, and innovation, striving to redefine the work of tomorrow for organizations and their employees.Job Title: Global Technical Program Management DirectorThe estimated salary for this role is...

  • Associate Director, Delivery

    3 weeks ago

    Mississauga, Canada AstraZeneca GmbH Full time

    Would you like to apply your skills to impact drug development and regulatory interactions, in a company that follows the science and turns ideas into life changing medicines? With AstraZeneca, you will be applying innovative and creative approaches to science while being at the forefront of a strong and rich pipeline of cutting-edge medicines. Here, you...

  • Director, IT

    1 month ago

    Mississauga, Canada AstraZeneca Full time

    At AstraZeneca, we pride ourselves on crafting a collaborative culture that champions knowledge-sharing, daring thinking, and innovation – ultimately providing employees with the opportunity to work across teams, functions and even the globe.Recognizing the importance of individualized flexibility, our ways of working allow employees to balance personal...

  • Director, IT

    1 month ago

    Mississauga, Canada AstraZeneca Full time

    At AstraZeneca, we pride ourselves on crafting a collaborative culture that champions knowledge-sharing, daring thinking, and innovation – ultimately providing employees with the opportunity to work across teams, functions and even the globe.Recognizing the importance of individualized flexibility, our ways of working allow employees to balance personal...

  • Technical Manager

    2 months ago

    Mississauga, Canada AtkinsRéalis Full time

    **Technical Manager - Computers** AtkinsRéalis is one of Canada's largest private sector nuclear engineering groups. We have been providing a wide range of services to the nuclear industry in Canada and around the world since for more than 60 years. We are proud to be the steward of Canadian CANDU nuclear technology. The Technical Manager is a member of...

  • Service Delivery Director

    1 month ago

    Mississauga, Ontario, Canada 2312 GG Canada Inc. Full time

    We are seeking a Service Delivery Director to lead our Service Delivery department with overall financial, operational and compliance accountability.The successful candidate will be responsible for overall leadership of the department, including financial and operational performance, as well as accountable for budget.Main Responsibilities:Overall leadership...