Current jobs related to Support Desk Analyst - Edmonton - Fountain Tire

  • Service Desk Analyst

    2 weeks ago

    Edmonton, Alberta, Canada F12 Inc. Full time

    About the RoleF12 Inc. is seeking a highly skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be the first point of contact for our clients and will be responsible for providing technical support and assistance.Key ResponsibilitiesTechnical Support: Respond to client inquiries and provide technical support for computer-related...

  • Service Desk Analyst

    2 weeks ago

    Edmonton, Alberta, Canada F12 Inc. Full time

    About the RoleF12 Inc. is seeking a highly skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be the first point of contact for our clients and will be responsible for providing technical support and assistance.Key ResponsibilitiesTechnical Support: Respond to client inquiries and provide technical support for computer-related...

  • Service Desk Analyst

    1 week ago

    Edmonton, Alberta, Canada F12 Inc. Full time

    About the RoleF12 Inc. is seeking a highly skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be the first point of contact for our clients and will be responsible for providing technical support and assistance.Key ResponsibilitiesTechnical Support: Respond to client inquiries and provide technical support for computer-related...

  • Service Desk Analyst

    1 week ago

    Edmonton, Alberta, Canada F12 Inc. Full time

    About the RoleF12 Inc. is seeking a highly skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be the first point of contact for our clients and will be responsible for providing technical support and assistance.Key ResponsibilitiesTechnical Support: Respond to client inquiries and provide technical support for computer-related...

  • Service Desk Analyst

    20 hours ago

    Edmonton, Alberta, Canada F12 Inc. Full time

    Job Title: Service Desk AnalystF12 Inc. is seeking a highly skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for providing technical support to our employees, resolving issues, and ensuring that our IT systems are running smoothly.Key Responsibilities:Respond to user inquiries and resolve technical issues in a...

  • Service Desk Analyst

    2 days ago

    Edmonton, Alberta, Canada F12 Inc. Full time

    Job Title: Service Desk AnalystF12 Inc. is seeking a highly skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for providing technical support to our employees, resolving issues, and ensuring that our IT systems are running smoothly.Key Responsibilities:Respond to user inquiries and resolve technical issues in a...

  • Service Desk Analyst

    4 hours ago

    Edmonton, Alberta, Canada F12 Inc. Full time

    Job Title: Service Desk AnalystF12 Inc. is seeking a highly skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for providing technical support to our employees, resolving issues, and ensuring that our IT systems are running smoothly.Key Responsibilities:Respond to user inquiries and resolve technical issues in a...

  • Service Desk Analyst

    43 minutes ago

    Edmonton, Alberta, Canada F12 Inc. Full time

    Job Title: Service Desk AnalystF12 Inc. is seeking a highly skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for providing technical support to our employees, resolving issues, and ensuring that our IT systems are running smoothly.Key Responsibilities:Respond to user inquiries and resolve technical issues in a...

  • Help Desk Support Specialist

    7 days ago

    Edmonton, Alberta, Canada Capleo Global LLC Full time

    Job Title: Help Desk AnalystJob Summary:We are seeking a highly skilled Help Desk Analyst to join our team at Capleo Global LLC. As a Help Desk Analyst, you will be responsible for providing technical support to end-users, troubleshooting technical issues, and ensuring that all technical problems are resolved in a timely and efficient manner.Key...

  • Help Desk Support Specialist

    7 days ago

    Edmonton, Alberta, Canada Capleo Global LLC Full time

    Job Title: Help Desk AnalystJob Summary:We are seeking a highly skilled Help Desk Analyst to join our team at Capleo Global LLC. As a Help Desk Analyst, you will be responsible for providing technical support to end-users, troubleshooting technical issues, and ensuring that all technical problems are resolved in a timely and efficient manner.Key...

  • IT Support Analyst

    4 months ago

    Edmonton, Canada Go Auto Full time

    **Job Description**: **Go Auto - One of Canada’s largest Auto Dealership Group - is on the hunt for an Information Technology Support Analyst** Are you looking for a full-time career with flexible hours and the opportunity to work and grow alongside the top Information Technology pros in the west? Do you have a happy to help attitude and willing to go the...

  • Application Help Desk Analyst

    2 weeks ago

    Edmonton, Canada Cloudtrend Inc. Full time

    p>Cloudtrend Inc. specializes in building and managing an exclusive network of IT professionals to better their career opportunities and meet the demand of the market. We provide career management services and opportunities.Our client requires an Application Help Desk Analyst to provide front line support primarily to end users and internal clients who...

  • Help Desk Analyst

    2 months ago

    Edmonton, Canada Capleo Global LLC Full time

    Title: Help Desk Analyst – Intermediate Duration: 12 Months Contract Location: Edmonton, AB (Hybrid) Notes on Location: There is a possibility the resource may be able to work remotely, must be available for onsite meetings when required. It is anticipated that there will be 2 working days or more in the office per week. Job Description: Help Desk...

  • Wave Desk Analyst

    4 months ago

    Edmonton, Canada Kuehne+Nagel Full time

    Looking for a new opportunity to showcase your skills? We have a great opportunity as a Wave Desk Analyst. ** Your Role **:The Wave Desk Analyst is accountable for maintaining excellent service levels for our internal and external customers through accurate data entry, continuous process improvement and the prompt resolution of issues. ** Your...

  • Service Desk Support Specialist

    13 hours ago

    Edmonton, Alberta, Canada F12 Inc. Full time

    {"h2": "Job Summary", "p": "At F12 Inc., we are seeking a highly skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for providing technical support to our users, resolving issues, and ensuring a smooth operation of our systems. If you have a passion for problem-solving, excellent communication skills, and a...

  • Service Desk Support Specialist

    17 hours ago

    Edmonton, Alberta, Canada F12 Inc. Full time

    {"h2": "Job Summary", "p": "At F12 Inc., we are seeking a highly skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for providing technical support to our users, resolving issues, and ensuring a smooth operation of our systems. If you have a passion for problem-solving, excellent communication skills, and a...

  • IT Support Analyst

    2 weeks ago

    Edmonton, Alberta, Canada Cloudtrend Inc. Full time

    Company OverviewCloudtrend Inc. is dedicated to creating and managing a premier network of IT professionals, enhancing their career prospects while addressing market demands. We offer comprehensive career management services and opportunities for growth.Position OverviewWe are seeking an Application Help Desk Analyst to deliver primary support to end users...

  • IT Support Analyst

    1 month ago

    Edmonton, Alberta, Canada Cloudtrend Inc. Full time

    Company OverviewCloudtrend Inc. is dedicated to creating and managing a premier network of IT professionals, enhancing their career prospects while addressing market demands. We offer comprehensive career management services and opportunities for growth.Position OverviewWe are seeking an Application Help Desk Analyst to deliver primary support to end users...

  • Application Help Desk Analyst

    1 month ago

    Edmonton, Canada Cloudtrend Inc. Full time

    Company Description Cloudtrend Inc. specializes in building and managing an exclusive network of IT professionals to better their career opportunities and meet the demand of the market. We provide career management services and opportunities. Job Description Our client requires an Application Help Desk Analyst to provide front line support primarily to end...

  • Help Desk Analysts

    4 months ago

    Edmonton, Canada Vantix Systems Inc Full time

    **Description** **Skills** - Help Desk Software, UAT, Training materials **Type** - Contract **Experience Required/Mandatory Skills** - Experience supporting and collaborating directly with stakeholders and internal business areas. Ability to coordinate and communicate necessary information well to all clients. (4+ years) - Experience as an Application...

Support Desk Analyst

4 months ago

Edmonton, Canada Fountain Tire Full time

Overview:
**Fountain Tire’s **Information Technology team is looking for a
**Support Desk Analyst** to provide multi-channel support, share knowledge and best practices as well as restore service operations. As this is a Support Desk position it does not have to be located in Edmonton and could be anywhere in Canada however our Head Office is located in South Edmonton.
**This is a term position with an expected end date of August 31, 2024**.

**What do we offer?**
- Competitive compensation - wage depending on experience
- Comprehensive health, dental and vision benefits for you and your family including RRSP matching
- Recognition and incentives for your contribution to the organization
- Educational Allowances that support individual growth and development
- Policies and programs that support a balanced lifestyle, including flex days and an easy commute to our office located close to the Calgary Trail and Southside Anthony Henday
- Discounts for you and your family on tires, parts and services at all Fountain Tire locations

**Why Fountain Tire?**
- We are a Platinum Member of Canada’s Best Managed Companies
- We are one of the 10 largest independent tire dealers in North America, and recipient of many Customer Service and Best Business Awards
- We continually strive to expand our operations in existing markets, as well as new markets and currently, we have over 160 stores from BC through Ontario

**Functional Responsibilities**:

- Log Incidents for every support contact and capture accurate and thorough notes on each case
- During the course of troubleshooting, utilize support systems, remote control tools and technical or functional knowledge to resolve customer issues
- Follow logical question practices with users to clarify issues and help determine root cause
- Diagnose and resolve basic network/internet related problems.
- Monitor network outages and work with ISPs to create trouble tickets
- Create, modify and use knowledge articles to speed customer resolutions and provide consistent and reliable support services
- Complete ongoing training to stay current on new technologies and grow a career path
- Work with Tier 2 and Tier 3s to capture and document issue details that will help speed problem resolution
- Handle move/add/change requests for FT users
- Share knowledge and best practices with peers to help ensure the Support Desk team provides consistent and reliable support services
- Provide basic support for printers and other office equipment
- To avoid service interruptions, some work may include: off shift, weekend work and on-call services after normal business hours. Will carry cell phone to facilitate intra-department communications both during and after normal business hours.
- Other duties as required to provide assistance to Desktop Support and Computer Operations
- Implement and maintain service management strategies that align with the ITIL framework
- Follow all defined IS Methods (i.e. Change Management, KT Problem Analysis)
- Keep current with relevant industry news, trends and best practices
- Performance standards will be measured against the Support Desk performance matrix
- Travel may be required to complete projects

**The necessary experience, knowledge, skills and abilities required in the role**:

- Technical certifications or a Diploma in Computer Science and 3 to 5 years experience in a Support Analyst role; a combination of education and experience may be considered
- Extensive proven technical abilities, including logical troubleshooting and problem solving skills
- Excellent communication skills (written and verbal)
- A high degree of customer focus and good attention to detail
- Knowledge of current hardware, software and networking systems, sufficient for resolving issues
- A strong belief and understanding of being a team player in an enterprise environment.
- Ability to multi-task and maintain attention to detail
- Time management and organizational skills
- Preferred experience: Microsoft Office products, Windows OS, Microsoft Dynamics AX