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Coordinator, Complaints

4 months ago

North York, Canada Ontario Association of Architects Full time

The Ontario Association of Architects (OAA) is a not-for-profit organization regulating the practice of architecture in the public interest. The OAA is seeking a Coordinator, Complaints & Act Enforcement (Coordinator). The Coordinator is responsible for and assists in the implementation and administration of OAA regulatory activities related to professional conduct and breaches of the Architects Act (the Act). The Coordinator reports directly to the Registrar and/or Deputy Registrar.

**Qualifications**
- Demonstrated ability to coordinate and respond to regulatory or legal matters
- Demonstrated ability to coordinate complex administrative processes
- Demonstrated ability to follow protocols in high stakes regulatory or legal matters
- Experience working in a legal or regulatory setting will be considered an asset
- Experience in processing complaints or investigations is strongly preferred
- Post secondary education required; University degree is strongly preferred
- Strong written and verbal communication skills
- Excellent attention to detail, demonstrated ability to meet deadlines, strong organizational skills, and dependability

**Responsibilities**
- Coordination of cease and desist and other act enforcement procedures
- Act enforcement intake
- Responding to inquiries regarding the act enforcement process
- Recommending courses of action in act enforcement
- Communicating directly with council
- Working with the Registrar or Deputy Registrar to prepare and submit requests under the Building Code Act
- Acting as a resource for other OAA service areas as it pertains to enforcement matters
- Coordination of the complaints process
- Responding to inquiries regarding the OAA Complaints process
- Administering complaints committee process
- Providing support to Complaints Committee
- Acting as a resource for other OAA service areas as it pertains to the complaints process
- Acting as support and administration for Public Interest Review Committee (PIRC)
- Acting as support and administration for Process and Fees Mediation Committee (FMC)

**Compensation**
- $70,000-$80,000/year commensurate with experience
- Excellent benefits including health, dental, vision, life, massage, chiropractic, physiotherapy etc.
- Excellent RRSP matching program
- Hybrid work options
- Work in a modern eco-friendly building
- Professional and friendly work culture
- Five-minute walk to TTC and free on-site parking
- Flex and Summer hours

**Location & Hours**

OAA Headquarters (Leslie & 401 area)

111 Moatfield Drive, Toronto, ON, M3B 3L6

Office hours: 8:30am - 4:30pm, Monday to Friday

**Application Process**

We thank all applicants for their interest, but only those selected for an interview will be contacted.

Application deadline: 2024-03-19

**Job Types**: Full-time, Permanent

**Salary**: $70,000.00-$80,000.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- RRSP match
- Vision care
- Work from home

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Work Location: Hybrid remote in North York, ON M3B 3L6

Application deadline: 2024-03-19