Property Manager

5 months ago

Edmonton, Canada RioCan Full time

**POSITION OVERVIEW**:
Reporting to the Regional Director, Operations - Edmonton, this position will be responsible for all aspects of managing a portfolio of properties.

**RESPONSIBILITIES**:

- Manage the accounts receivable process;
- Monitor and follow up on rent collections and arrears on regular basis;
- Ensure timely, appropriate resolution of tenant-related outstanding receivables involving dispute reviews, defaults and bailiffs;
- Authorize all accounts payable and ensure timely payment of all invoices;
- Prepare annual operating budget(s) for review and approval by senior property management staff;
- Monitor, analyze and report on monthly budget variances;
- Oversee the preparation of various financial reports pertaining to variance analysis, vacancy rates, rent roll review, retail sales analysis and other relevant reporting information;
- Ensure financial records and statements are current;
- Liaise with various corporate departments including but not limited to Procurement, Tenant Experience, People and Brand, Property Management and Legal;
- Work with Accounting, Revenue Control, Accounts Receivable and Tax Departments in effectively resolving tenant issues and disputes regarding rent, adjustments, etc;
- Liaise with the Leasing Department to arrange new and renewal leases, showing vacant units to prospective tenants;
- Monitor tenant compliance with lease agreements and resolves problems and concerns;
- Advise Leasing Department management of unstable tenancies;
- Solicit tenders and acquire contracts for landscaping, snow removal, cleaning, preventative maintenance and mechanical and vehicular equipment for assigned properties;
- Oversee the execution of third party contracts;
- Solicit tenders and coordinate construction of all tenant retail units for assigned properties;
- Liaise with the Construction Department on all landlord construction projects, monitor progress and follow up on successful completion;
- Conduct regular site visits to assess condition of properties and to ensure that maintenance, cleaning and housekeeping functions are performed according to standards;
- Identify and address issues and problems relating to life safety, liability and potential negligence situations that could impact RioCan, its contractors, tenants and / or customers;
- Confer with Operations team on property issues and recommend improvements to properties, as required;
- Manage tenant initiatives related to insurance / risk management, legal issues, and environmental and energy conservation programs. Coordinate their implementation with involved parties;
- Conduct long-term planning (CAPEX) to accommodate structural, environmental, system, equipment and furnishing repairs, replacements and enhancements;
- Foster and maintain positive tenant relations through site visits, tenant meetings, correspondence, newsletters and by being accessible and providing timely and effective service and response to enquiries and requests;
- Ensure that RioCan’s Health and Safety policies are routinely assessed at the property level;
- Handle complaints and concerns in a prompt, appropriate manner;
- Other duties / projects as required.

**QUALIFICATIONS**:

- Completion of College Diploma or Certificate Program in Business Administration;
- 5 to 7 years of previous relevant experience;
- RECA Licence for Property Management;
- Proven experience in property management / administration within a retail environment;
- Proven financial management skills;
- Proven focus on delivering results and providing exceptional tenant service;
- Excellent verbal and written communication;
- Proven people management abilities;
- Proficient in Word, Excel and Outlook.

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